My Heritage DNA Matches

[Kimbrey]

Is telephoning the only way to contact My Heritage or am I missing an e-mail link ?

After checking a match the box that shows "New"  does not disappear and I am getting e-mails telling me "I have "new matches" every wekkend and I have viewed them -grrrrrrr 

Kim

[Gadget]

I've had a look and can't find anything apart from the telephone number. 

My original info, confirming my upload was:

support[at]myheritage.com

use the usual @ to replace the [at]


Gadget

[Kimbrey]

Thanks Gadget

I will give that a try

Kim

[diplodicus]

Maybe your page is reloading from cache. Try CTRL-F5

[Kimbrey]

 I have had an automated reply from MyHeritage,which promises to deal with my question!
We will see.

diplodicus
Thank you but Cntrl and F5 did not work

Kim

[Gadget]

Hope they get back to you soon.

I think what Diplodicus implies is to clear or refresh the cache*. Just use the method you normally use.
I have a little read/orange marker on the new matches icon, top left. I just ignore it and check through every so often.


Gadget

Added - don't think so ,Ctrl+F5 it reloads a new page from the server.

[Kimbrey]

Just to let you know how things turned out re my dealings with My Heritage.

They did reply and they suggested my difficulties were due to my not having a sub

However I follow the Forums on FTDNA and a poster had also had similiar problems and finally resorted to deleting the last kit he had uploaded,which resulted in everything going back to normal.

I had initially uploaded my kit from Ancestry and my brothers' kit from FTDNA earlier this year then last month I uploaded my kit from Living DNA which seems to have caused the trouble with both kits.

I have now deleted the LivingDNA kit and all seems back to normal.

The LivingDNA kit seems to have "overwritten" the other kits.

Kim

[diplodicus]

From Google...

How do I force a Web page to refresh?

Steps

Hold Ctrl and click ⟳ on Windows. You can also hold Ctrl and press F5 to force-refresh the page. You'll find ⟳ to the left of the Chrome address bar.

Hold ⇧ Shift and click ⟳ on Mac. You can also hold down ⌘ Command + ⇧ Shift and press R to force-refresh the page.