Author Topic: find my past subscription confusion  (Read 1062 times)

Offline sirsimon

  • RootsChat Aristocrat
  • ******
  • Posts: 1,650
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
find my past subscription confusion
« on: Wednesday 17 October 18 18:57 BST (UK) »
Hello,

Today I tried to renew my subscription with find my past for one month because there is a record I want to view that is on find my past, but oddly not on ancestry.

However when I went to subscribe, it only gives me the option of basic and plus subscription for 3 or 12 months, not a single month.

Has anyone had this problem before? Only need to look at one record

thanks

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Online PaulineJ

  • RootsChat Marquessate
  • *******
  • Posts: 14,240
    • View Profile
Re: find my past subscription confusion
« Reply #1 on: Wednesday 17 October 18 18:59 BST (UK) »
Why don't you get PAYG credits for a single record?

I think they have changed there subs fairly recently.
All census look up transcriptions are Crown Copyright http://www.nationalarchives.gov.uk/
======================================
We are not a search engine. We are human beings.

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline sirsimon

  • RootsChat Aristocrat
  • ******
  • Posts: 1,650
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: find my past subscription confusion
« Reply #2 on: Wednesday 17 October 18 19:02 BST (UK) »
I'll give it a try thanks  :)

Offline Sloe Gin

  • RootsChat Aristocrat
  • ******
  • Posts: 2,003
    • View Profile
Re: find my past subscription confusion
« Reply #3 on: Wednesday 17 October 18 19:06 BST (UK) »
I found this too.  The one month option did come up when I logged in with a different name, but that doesn't appear now with either of my log-ins.

Plus I wasn't even able to find a PAYG option.
UK census content is Crown Copyright, from www.nationalarchives.gov.uk  Transcriptions are my own.

Offline sirsimon

  • RootsChat Aristocrat
  • ******
  • Posts: 1,650
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: find my past subscription confusion
« Reply #4 on: Wednesday 17 October 18 19:06 BST (UK) »
Hi sloe gin,

Got the same problem, I just tried to get pay as you go and as soon as I click a link that sends me to payg credits, it automatically takes me to the subscription page and there are no buttons or any links to getting just credits or a monthly subscription.

Is it possible they have gotten rid of monthly subscriptions and that now there cheapest is a 3 month trial for 23 pounds?

I've tried to find the record I want on familysearch, but the search button has been stuck for months, keeps loading but nothing happens

Offline Sloe Gin

  • RootsChat Aristocrat
  • ******
  • Posts: 2,003
    • View Profile
Re: find my past subscription confusion
« Reply #5 on: Wednesday 17 October 18 19:11 BST (UK) »
That's exactly it, the PAYG link goes nowhere.
Well, they can have a little bit of money from me, or no money - their choice.  I don't need three months right now.
UK census content is Crown Copyright, from www.nationalarchives.gov.uk  Transcriptions are my own.

Online PaulineJ

  • RootsChat Marquessate
  • *******
  • Posts: 14,240
    • View Profile
Re: find my past subscription confusion
« Reply #6 on: Wednesday 17 October 18 19:13 BST (UK) »
Have you scrolled down past all the subscription options?
PAYG is at the bottom of the page for me.

https://www.findmypast.co.uk/subscribe

All census look up transcriptions are Crown Copyright http://www.nationalarchives.gov.uk/
======================================
We are not a search engine. We are human beings.

Offline sirsimon

  • RootsChat Aristocrat
  • ******
  • Posts: 1,650
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: find my past subscription confusion
« Reply #7 on: Wednesday 17 October 18 19:15 BST (UK) »
Hi Paulinej

Sorry I can't see anything at the bottom aside from the voucher code box

Offline tillypeg

  • RootsChat Veteran
  • *****
  • Posts: 800
    • View Profile
Re: find my past subscription confusion
« Reply #8 on: Wednesday 17 October 18 19:21 BST (UK) »
I've tried to find the record I want on familysearch, but the search button has been stuck for months, keeps loading but nothing happens

These other threads may explain why.......

http://www.rootschat.com/forum/index.php?topic=798165.msg6553703#msg6553703

http://www.rootschat.com/forum/index.php?topic=790403.msg6462564#msg6462564
Wells: Sussex, Whitby, Middlesbrough
Best & Carter & Williamson: North Yorkshire
Baxter & Tunstill: Fylingdales & Middlesbrough
Dryden: Whitby
Truran: Cornwall, Walthamstow
Wisdom: Plumstead, Woolwich