Author Topic: find my past subscription confusion  (Read 2619 times)

Offline sirsimon

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find my past subscription confusion
« on: Wednesday 17 October 18 18:57 BST (UK) »
Hello,

Today I tried to renew my subscription with find my past for one month because there is a record I want to view that is on find my past, but oddly not on ancestry.

However when I went to subscribe, it only gives me the option of basic and plus subscription for 3 or 12 months, not a single month.

Has anyone had this problem before? Only need to look at one record

thanks

Offline PaulineJ

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Re: find my past subscription confusion
« Reply #1 on: Wednesday 17 October 18 18:59 BST (UK) »
Why don't you get PAYG credits for a single record?

I think they have changed there subs fairly recently.
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Offline sirsimon

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Re: find my past subscription confusion
« Reply #2 on: Wednesday 17 October 18 19:02 BST (UK) »
I'll give it a try thanks  :)

Offline Sloe Gin

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Re: find my past subscription confusion
« Reply #3 on: Wednesday 17 October 18 19:06 BST (UK) »
I found this too.  The one month option did come up when I logged in with a different name, but that doesn't appear now with either of my log-ins.

Plus I wasn't even able to find a PAYG option.
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Offline sirsimon

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Re: find my past subscription confusion
« Reply #4 on: Wednesday 17 October 18 19:06 BST (UK) »
Hi sloe gin,

Got the same problem, I just tried to get pay as you go and as soon as I click a link that sends me to payg credits, it automatically takes me to the subscription page and there are no buttons or any links to getting just credits or a monthly subscription.

Is it possible they have gotten rid of monthly subscriptions and that now there cheapest is a 3 month trial for 23 pounds?

I've tried to find the record I want on familysearch, but the search button has been stuck for months, keeps loading but nothing happens

Offline Sloe Gin

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Re: find my past subscription confusion
« Reply #5 on: Wednesday 17 October 18 19:11 BST (UK) »
That's exactly it, the PAYG link goes nowhere.
Well, they can have a little bit of money from me, or no money - their choice.  I don't need three months right now.
UK census content is Crown Copyright, from www.nationalarchives.gov.uk  Transcriptions are my own.

Offline PaulineJ

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Re: find my past subscription confusion
« Reply #6 on: Wednesday 17 October 18 19:13 BST (UK) »
Have you scrolled down past all the subscription options?
PAYG is at the bottom of the page for me.

https://www.findmypast.co.uk/subscribe

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Offline sirsimon

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Re: find my past subscription confusion
« Reply #7 on: Wednesday 17 October 18 19:15 BST (UK) »
Hi Paulinej

Sorry I can't see anything at the bottom aside from the voucher code box

Offline tillypeg

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Re: find my past subscription confusion
« Reply #8 on: Wednesday 17 October 18 19:21 BST (UK) »
I've tried to find the record I want on familysearch, but the search button has been stuck for months, keeps loading but nothing happens

These other threads may explain why.......

http://www.rootschat.com/forum/index.php?topic=798165.msg6553703#msg6553703

http://www.rootschat.com/forum/index.php?topic=790403.msg6462564#msg6462564