Author Topic: facebook I changed my password now can't log in  (Read 535 times)

Offline wilcoxon

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facebook I changed my password now can't log in
« on: Wednesday 14 November 18 08:24 GMT (UK) »
I changed my password on Facebook and now I can`t log in. I have tried to change it again but the email with the code never arrives.
I`ve tried over the last 12 hours with no joy.
If I make a new account do I lose all my friends and photos from the original  account.
I can`t understand why the password  won`t work. Can`t even find how to contact Facebook for help.
Any help please.
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Offline trystan

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Re: facebook I changed my password now can't log in
« Reply #1 on: Wednesday 14 November 18 08:53 GMT (UK) »
If you are on BTInternet (for example), BTInternet are blocking all sorts of password reset emails.

So, unfortunately you would not be able to reset your Facebook password in that case.

Trystan
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Offline wilcoxon

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Re: facebook I changed my password now can't log in
« Reply #2 on: Wednesday 14 November 18 12:37 GMT (UK) »
I did change it but now it wont accept it,  and all variations are rejected, just in case I made a mistake.
I changed other passwords for various sites, and got emails from all, it`s just FB.
They say enter the code, but where is it ??

I`m worried if I try too many times I will be blocked.
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Re: facebook I changed my password now can't log in
« Reply #3 on: Wednesday 14 November 18 12:42 GMT (UK) »
Have you checked your spam/trash folders to see if there's an e-mail with the code there.
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Offline wilcoxon

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Re: facebook I changed my password now can't log in
« Reply #4 on: Wednesday 14 November 18 13:01 GMT (UK) »
Yes, nothing there or in any other email , I`m getting all these on the rest page.  FB has no where to ask for help as far as I can see.
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Re: facebook I changed my password now can't log in
« Reply #5 on: Wednesday 14 November 18 15:36 GMT (UK) »
I apologise if you've already checked but just wondered if you are looking in  the correct e-mail address for your Facebook account.   

I know you have at least a couple so just a thought.

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Re: facebook I changed my password now can't log in
« Reply #6 on: Wednesday 14 November 18 15:39 GMT (UK) »
Have you tried this:

https://en-gb.facebook.com/help/1126628984024935?helpref=hc_global_nav


Add - just noticed that you have to be logged in  :-\
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Re: facebook I changed my password now can't log in
« Reply #7 on: Wednesday 14 November 18 15:42 GMT (UK) »
Last thought - have you tried with your old password?
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Offline wilcoxon

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Re: facebook I changed my password now can't log in
« Reply #8 on: Wednesday 14 November 18 21:13 GMT (UK) »
That was the problem,  you have to have same password for each FB, webpage and app. After using the original,  it finally got the picture and sent me a code. I've left it as it was, too much bother to try again on both. I only have one email address.  Computers   ::)
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