Anyone having problems with Ancestry (and Find My Past)

[Deirdre784]

Anyone having problems with Ancestry (and FindMyPast to a lesser extent). Works fine for say 20-30 minutes then freezes. Really annoying.

Contacted Ancestry after a few days who said it wasn’t a problem their end, and suggested i clear out the cache (tried that), or try another browser (i was on my ipad so generally used safari but tried chrome and it was the same). Went back and fore to them over the next week or so, but generally had the same responses, or try the app (which i find ok to look at but not for research).

Have given up now and swap from safari to chrome, and hope it will resolve itself 🙄 but it is frustrating. No worse over the weekend when the military records were free to browse.

FindMyPast is less troublesome, but all the other sites i use regularly are fine. I’m beginning to wonder if someone is trying to stop me researching my family history 🤔

[Deirdre784]

This is the error message if it helps 😀

[Gadget]

There are a few threads on the Tech Board about this, Deirdre. I think Safari and Chrome might be giving problems. Have you tried using Firefox?

Gadget

[heywood]

I work on my iPad and after a time I have to reboot because Ancestry stops loading or freezes.
Often it does not show images - just the little circle going round, or, if there is an image and I try to open it I get an error message. Usually, the image opens on second try!

[ThrelfallYorky]

Oddly enough, not had problems with ancestry previously, but today it sort of "chucked me out" partway through, and I had to log in again, and it's also started sending up REALLY silly responses to "Search" queries! Stupid dates, and illogical name links....
And as I've said, never had problems before!!

[Deirdre784]

There are a few threads on the Tech Board about this, Deirdre. I think Safari and Chrome might be giving problems. Have you tried using Firefox?

Gadget

Thanks Gadget, i’ll have a look; i did search ‘ancestry problems’ before posting but the few that came up were quite old. Forgot there was a tech board too, sorry 🙄

[Deirdre784]

Thanks all, not only me then. I’ll give firefox a try.

Just had a look at the desktop (windows 10) and in fairness that didn’t seem an awful lot better ☹️

[heywood]

I am just used to it now 

[Deirdre784]

I am just used to it now 

We shouldn’t have to though ☹️

Clearing the cache seems to have affected other things too.... i can get onto Rootschat for instance from a shortcut on the desktop, but if i go in through a link in a notification email i have to log in. 😡