Ancestry.co.uk keeps trying to ...

[Lisajb]

That's been happening to me for ages. It also happens when I search through Family Tree Maker.
I'm also getting lots of Error 404 File Not Found and Sorry , page not available. If you contact Ancestry I am sure they will say that it's your settings , or something similar , but , on past experience I would say it's a mistake to change anything , best to wait and hope it improves.

Not a good standard of service though !

They usually blame the browser you are using and suggest you try another

[Gadget]

https://support.ancestry.co.uk/s/article/Recommended-Web-Browsers-UK-SF-3742

[Christine53]

I have Windows 7 and I've tried different browsers - using Google Chrome at the moment. It doesn't seem to make any difference which one I use.

At least it works part of the time 

[Finley 1]

I personally think the whole of Ancestry has got so large and cumbersome it's now at the point of becoming totally unmanageable.

Hope they realise they are biting the hand that feeds them 

Funny you should say that -- because that is how I felt the other night... working a family (I have the Whole sub too )  that were definitely LEICESTER  and they were throwing the lot at me.. NOT in HINTS in BMD searches..  from Leic to Timbuktu and back.. ridiculous.

xin

[pharmaT]

…...move where my ancestors are from.  For years now it has tried to flip my locations to the US.  Now they have moved my Dad's death to Edinburgh, the opposite side of the country from where he did die.  By this I mean how they've indexed the actual record not that they've changed what I typed in my tree.   I complained but apparently I just don't understand Scottish geography.

[Gadget]

They must just like Pheno, Kevin and me 

Seriously, if there was a problem with Ancestry, it would affect all of us. Many do not have a problem, many do, so what are the ones who have problems do that the ones who don't do?

[KGarrad]

…...move where my ancestors are from.  For years now it has tried to flip my locations to the US. 

Ancestry, being a US company, will do that if you fail to add a country to the placenames in your data?!

Being originally from Somerset, if I don't add ", England" Ancestry assumes I mean Somerset, New Jersey or Somerset, Pennsylvania.
Likewise, if i put Suffolk, Ancestry will assume I mean Suffolk, Virginia, or Suffolk, New York.

[pharmaT]

…...move where my ancestors are from.  For years now it has tried to flip my locations to the US. 

Ancestry, being a US company, will do that if you fail to add a country to the placenames in your data?!

Being originally from Somerset, if I don't add ", England" Ancestry assumes I mean Somerset, New Jersey or Somerset, Pennsylvania.
Likewise, if i put Suffolk, Ancestry will assume I mean Suffolk, Virginia, or Suffolk, New York.

When I fixed it the first time I made sure I had the full place name.  It still glitches now and again.

[andrewalston]

When Ancestry gets overloaded, the site tries to divert processing by shifting requests to "free trial" "subscribe" or "error 404" pages.

404 result can be cleared by hitting refresh - my record is current 14 attempts in a row.

The other results mean that they have thrown away the data you sent them.

This all happens because the servers they use are overloaded. I know they use Amazon Web Services to deal with logins, but I'm unsure where the databases and the code to display them sit. You can just buy extra capacity in Amazon's cloud, but they might have problems with database searches which are not as easy to buy their way out of.

Unfortunately it's not possible to guess when peak demand will be. The same code is used for all the various .com, .co.uk, .com.au etc versions around the world. Demand may go up or down depending on other events. For example, US demand might go up on Thanksgiving because everyone is thinking about family, or down because they are busy actually talking to real people.