Author Topic: Ancestry DNA access not working  (Read 468 times)

Offline Nova67

  • RootsChat Veteran
  • *****
  • Posts: 695
  • Luna and Artemis share DNA - Adopted 20/4/17
    • View Profile
Ancestry DNA access not working
« on: Monday 19 November 18 07:50 GMT (UK) »
Trying to access my DNA results on Ancestry after someone asked me to checkout a match and I cannot access them.  All I am getting is an advertisement to try DNA testing! I am a regular user of these results, not a newbie. I manage multiple results.
Even looking at profile pages, I am just getting another ad.

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline Nova67

  • RootsChat Veteran
  • *****
  • Posts: 695
  • Luna and Artemis share DNA - Adopted 20/4/17
    • View Profile
Re: Ancestry DNA access not working
« Reply #1 on: Monday 19 November 18 08:53 GMT (UK) »
Now working again.

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline hurworth

  • RootsChat Aristocrat
  • ******
  • Posts: 1,104
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry DNA access not working
« Reply #2 on: Monday 19 November 18 09:15 GMT (UK) »
I'm in now, but this same issue was very annoying earlier this evening.

Offline Nova67

  • RootsChat Veteran
  • *****
  • Posts: 695
  • Luna and Artemis share DNA - Adopted 20/4/17
    • View Profile
Re: Ancestry DNA access not working
« Reply #3 on: Monday 19 November 18 09:21 GMT (UK) »
Thanks for reply. Found it quite odd. Glad it wasn’t just me.

Offline sugarfizzle

  • RootsChat Veteran
  • *****
  • Posts: 969
    • View Profile
Re: Ancestry DNA access not working
« Reply #4 on: Monday 19 November 18 10:58 GMT (UK) »
Me as well. I was getting very annoyed. But back in now, happily!

Regards Margaret
STEER, mainly Surrey, Kent; PINNOCKS/HAINES, Gosport, Hants; BARKER, mainly Broadwater, Sussex; Gosport, Hampshire; LAVERSUCH, Micheldever, Hampshire; WESTALL, London, Reading, Berks; HYDE, Croydon, Surrey; BRIGDEN, Hadlow, Kent and London; TUTHILL/STEPHENS, London
WILKINSON, Leeds, Yorkshire and Liverpool; WILLIAMSON, Liverpool; BEARE, Yeovil, Somerset; ALLEN, Kent and London; GORST, Liverpool; HOYLE, mainly Leeds, Yorkshire

Census Information is Crown Copyright, from www.nationalarchives.go

Offline Nova67

  • RootsChat Veteran
  • *****
  • Posts: 695
  • Luna and Artemis share DNA - Adopted 20/4/17
    • View Profile
Re: Ancestry DNA access not working
« Reply #5 on: Monday 19 November 18 11:16 GMT (UK) »
Technical glitch. Wonder if anyone contacted them, or figured out for themselves? I find that when I use my tablet that I keep on hitting the DNA discount banner instead of the results. They are determined to get me to get even more of my family to test! ;D

Offline sugarfizzle

  • RootsChat Veteran
  • *****
  • Posts: 969
    • View Profile
Re: Ancestry DNA access not working
« Reply #6 on: Monday 19 November 18 11:30 GMT (UK) »
I googled it and one suggestion was to sign out, then in again, or use a different browser - neither of these suggestions worked.

I, too keep ordering another kit in error. Frequently have to empty my basket!

Regards Margaret
STEER, mainly Surrey, Kent; PINNOCKS/HAINES, Gosport, Hants; BARKER, mainly Broadwater, Sussex; Gosport, Hampshire; LAVERSUCH, Micheldever, Hampshire; WESTALL, London, Reading, Berks; HYDE, Croydon, Surrey; BRIGDEN, Hadlow, Kent and London; TUTHILL/STEPHENS, London
WILKINSON, Leeds, Yorkshire and Liverpool; WILLIAMSON, Liverpool; BEARE, Yeovil, Somerset; ALLEN, Kent and London; GORST, Liverpool; HOYLE, mainly Leeds, Yorkshire

Census Information is Crown Copyright, from www.nationalarchives.go

Offline Jill Eaton

  • RootsChat Senior
  • ****
  • Posts: 325
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Ancestry DNA access not working
« Reply #7 on: Monday 19 November 18 12:37 GMT (UK) »
I haven't been able to access mine for a couple of weeks now. So frustrating as I've no idea if I have new matches or not!
Davis - Berkshire & London
Sutcliffe - Yorkshire & London
Harrington - Ireland and London
Fuller - Cambridgeshire and Essex
Waldron/Waldren - Devon & London
Frisby and Lee - Leicestershire
Hollingsworth - Essex
Williams - Ireland? and London
Ellis, Reed & Temple - London
Lane - ?
Surplice - Cambridgeshire
Elwood - Cambridgeshire

Offline Nova67

  • RootsChat Veteran
  • *****
  • Posts: 695
  • Luna and Artemis share DNA - Adopted 20/4/17
    • View Profile
Re: Ancestry DNA access not working
« Reply #8 on: Monday 19 November 18 19:15 GMT (UK) »
Gosh, for weeks!!! Have you contacted them?