Author Topic: Ancestry DNA access not working  (Read 470 times)

Offline haliared

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Re: Ancestry DNA access not working
« Reply #9 on: Tuesday 20 November 18 17:55 GMT (UK) »
This keeps happening to me too, and my matches are not working properly.
My DNA and one of my parents DNA are coming up as NO SHARED MATCHES!
I have reported it to Ancestry but the more people report the problems directly to ancestry, the more they will take it seriously and do something about it.
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Offline Jill Eaton

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Re: Ancestry DNA access not working
« Reply #10 on: Wednesday 21 November 18 12:34 GMT (UK) »
Gosh, for weeks!!! Have you contacted them?

I will do but at the moment I've only access to my work PC during lunch breaks as I'm moving house and my own PC is packed away. I do wonder if it's the browser on work PC that is the problem.
Davis - Berkshire & London
Sutcliffe - Yorkshire & London
Harrington - Ireland and London
Fuller - Cambridgeshire and Essex
Waldron/Waldren - Devon & London
Frisby and Lee - Leicestershire
Hollingsworth - Essex
Williams - Ireland? and London
Ellis, Reed & Temple - London
Lane - ?
Surplice - Cambridgeshire
Elwood - Cambridgeshire

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Offline Gadget

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Re: Ancestry DNA access not working
« Reply #11 on: Wednesday 21 November 18 12:44 GMT (UK) »
I'm confused about all the problems that people are raising on this and other threads about access to Ancestry. I might have not checked my DNA page when others found it down recently but, otherwise, I've not had any problems with the site for months.

Gadget

added - haliared -some people have suggested that  refreshing the page cures the problem.
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Offline Gadget

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Re: Ancestry DNA access not working
« Reply #12 on: Wednesday 21 November 18 12:46 GMT (UK) »
Just seen that you're accessing from work, Jill - some orgs do prevent access to sites such as Ancestry.

Gadget

Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk