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Author Topic: Ancestry DNA access not working  (Read 1229 times)

Offline Nova67

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Ancestry DNA access not working
« on: Monday 19 November 18 07:50 GMT (UK) »
Trying to access my DNA results on Ancestry after someone asked me to checkout a match and I cannot access them.  All I am getting is an advertisement to try DNA testing! I am a regular user of these results, not a newbie. I manage multiple results.
Even looking at profile pages, I am just getting another ad.

Offline Nova67

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Re: Ancestry DNA access not working
« Reply #1 on: Monday 19 November 18 08:53 GMT (UK) »
Now working again.

Offline hurworth

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Re: Ancestry DNA access not working
« Reply #2 on: Monday 19 November 18 09:15 GMT (UK) »
I'm in now, but this same issue was very annoying earlier this evening.

Offline Nova67

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Re: Ancestry DNA access not working
« Reply #3 on: Monday 19 November 18 09:21 GMT (UK) »
Thanks for reply. Found it quite odd. Glad it wasn’t just me.

Offline sugarfizzle

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Re: Ancestry DNA access not working
« Reply #4 on: Monday 19 November 18 10:58 GMT (UK) »
Me as well. I was getting very annoyed. But back in now, happily!

Regards Margaret
STEER, mainly Surrey, Kent; PINNOCKS/HAINES, Gosport, Hants; BARKER, mainly Broadwater, Sussex; Gosport, Hampshire; LAVERSUCH, Micheldever, Hampshire; WESTALL, London, Reading, Berks; HYDE, Croydon, Surrey; BRIGDEN, Hadlow, Kent and London; TUTHILL/STEPHENS, London
WILKINSON, Leeds, Yorkshire and Liverpool; WILLIAMSON, Liverpool; BEARE, Yeovil, Somerset; ALLEN, Kent and London; GORST, Liverpool; HOYLE, mainly Leeds, Yorkshire

Census Information is Crown Copyright, from www.nationalarchives.go

Offline Nova67

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Re: Ancestry DNA access not working
« Reply #5 on: Monday 19 November 18 11:16 GMT (UK) »
Technical glitch. Wonder if anyone contacted them, or figured out for themselves? I find that when I use my tablet that I keep on hitting the DNA discount banner instead of the results. They are determined to get me to get even more of my family to test! ;D

Offline sugarfizzle

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Re: Ancestry DNA access not working
« Reply #6 on: Monday 19 November 18 11:30 GMT (UK) »
I googled it and one suggestion was to sign out, then in again, or use a different browser - neither of these suggestions worked.

I, too keep ordering another kit in error. Frequently have to empty my basket!

Regards Margaret
STEER, mainly Surrey, Kent; PINNOCKS/HAINES, Gosport, Hants; BARKER, mainly Broadwater, Sussex; Gosport, Hampshire; LAVERSUCH, Micheldever, Hampshire; WESTALL, London, Reading, Berks; HYDE, Croydon, Surrey; BRIGDEN, Hadlow, Kent and London; TUTHILL/STEPHENS, London
WILKINSON, Leeds, Yorkshire and Liverpool; WILLIAMSON, Liverpool; BEARE, Yeovil, Somerset; ALLEN, Kent and London; GORST, Liverpool; HOYLE, mainly Leeds, Yorkshire

Census Information is Crown Copyright, from www.nationalarchives.go

Offline Jill Eaton

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Re: Ancestry DNA access not working
« Reply #7 on: Monday 19 November 18 12:37 GMT (UK) »
I haven't been able to access mine for a couple of weeks now. So frustrating as I've no idea if I have new matches or not!
Davis - Berkshire & London
Sutcliffe - Yorkshire & London
Harrington - Ireland and London
Fuller - Cambridgeshire and Essex
Waldron/Waldren - Devon & London
Frisby and Lee - Leicestershire
Hollingsworth - Essex
Williams - Ireland? and London
Ellis, Reed & Temple - London
Lane - ?
Surplice/Surplus - Cambridgeshire
Elwood - Cambridgeshire

Offline Nova67

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Re: Ancestry DNA access not working
« Reply #8 on: Monday 19 November 18 19:15 GMT (UK) »
Gosh, for weeks!!! Have you contacted them?
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