Microsoft Wireless Mouse 700 v2.0

[sarra]

Please could some kind person help me.
The above mouse has become frozen.  I'm able to sign on - by using the up and down keys, but that's all I can do.
I have checked everything I can think of to fix it, like changing the batteries.
The mouse seems to be still alive because the light is on, but it won't move.
Would appreciate help to get it moving.

Sarra
. 

[CaroleW]

Have you re-activated the receiver that plugs into your PC?  There is usually a button you press to "re-introduce" it to the mouse

[sarra]

Yes

[HarryW]

I've got the 5000 and very very occasionally it freezes - I take the batteries out and then put them back in and it bursts back to life.   I used to have an older MS wireless mouse (can't remember the number) and the same thing worked.

[greenrig]

The only maintenance you can do is to replace the batteries with new ones, and clean any dirt/fluff around any sensors.
If you've done that and it's still freezing then it's time for a new mouse.
Consider a wired one if possible as they're more reilable.

[japeflakes]

MS community: Suggestion
 Run Hardware troubleshooter and check if it helps.
Open up this location: Control Panel>Hardware and Sound>Devices and Printers.
Now right click on "Microsoft Wireless Transceiver" and hit "Properties".
Click on the "Hardware" tab, click on the driver and hit "Properties" down in the left corner.
Click on the "Hardware" tab and click on "Change Settings" down in the right corner. Now click on the "Driver" tab and then on "Update Driver Software"
Click on "Browse my computer for driver software" and then on "Let me pick from a list of device drivers on my computer".
Now click on the driver "USB Composite Device" and click continue.

[sarra]

I have been able to fix this problem before - by replacing the batteries.  However it seems this time it will not work.
I'm unable to try the suggestion from the Microsoft community - because I can't get to open the Control Panel.
Looks like I will have to go and get another mouse.

Many thanks to you all.
Sarra

[familydar]

May be completely unrelated but based on experience.  I presume the mouse communicates with a dongle that's plugged in to a usb port.  Have you tried plugging it in to a different one?

Jane :-)

[sarra]

Jane,
I'm not very techie minded - however I did read about that USB port.  I think it is the receiver that is plugged into the usb port (I followed the cord to the port.
I tried another port and then the receiver did not work at all.  Not sure how many usb ports I have and what they all do.
Sarra