I wonder if anyone who knows their way around My Heritage would be kind enough to help me with an issue I am having with the site.
I have just uploaded my father's raw data from FTDNA to My Heritage, and am managing both his and my kits.
My problem is that I can't find out how to view his matches.
Under "DNA" is a pull down menu. If I select "manage DNA kits" I can see both of our details including kit numbers. Both say "results are ready". However when I click on the three dots beside his name and select "view DNA results" I just see my own results not his. I was not given the option to have a different email address or password for his account, so if I log out of my account I cannot log into his, as he doesn't have one.
Where are his results hiding? Have I done something wrong? I realise that My Heritage are now charging to use the Chromosome Browser and some other features that used to be free up until a couple of weeks ago. Is this the problem? Can't I view anything on his account until I pay up?
I have looked in the help section which tells me that to view other accounts I need to "select another person" from the drop down menu. I have looked everywhere but cannot see "select another person" on any of the drop down menus.
My Heritage do not seem to have an option to contact them via email (my preferred method), only phone, and I do not want to ring them so close to Christmas, hence posting this question here.
Help please!
Thanks a lot.