Author Topic: Ancestry and other pages slow to load  (Read 527 times)

Offline Ouse who

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Ancestry and other pages slow to load
« on: Friday 18 January 19 09:10 GMT (UK) »
What has changed - or have I changed something? The following has started to happen in the last 3-4 days on my recently purchased replacement PC.

When I click on View All DNA Matches the next page which shows results has the rotating load symbol - and the page doesn't proceed to populate with the schematic of trees etc. and open.

When I click on a match and go to next page,  the rotating load symbol appears again - next to Evaluating family tree information...

I can access everything else from the Ancestry drop down menu, Home, Trees, Search, email, Profile etc. Some longer emails have been taking a while to load too. I have windows 10 and use Firefox.

O.
Bedfordshire: Brightman, Bowler, Hutchings, Islip, Johnson, Kidman,  Maynard, Pugh, Purser, Sharman, Thickpenny, Underwood, Young.
Devon: Banston, Blunt, Fisher, May, Parnell, Palmer, Rundle, Saunders.

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Offline Gadget

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Re: Ancestry and other pages slow to load
« Reply #1 on: Friday 18 January 19 09:14 GMT (UK) »
It might be a browser problem. 

What browser are you using? I think Firefox and Chrome are the recommended ones by Ancestry.


Gadget
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

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Offline Ouse who

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Re: Ancestry and other pages slow to load
« Reply #2 on: Friday 18 January 19 09:42 GMT (UK) »
Hi Gadget,

Firefox. O
Bedfordshire: Brightman, Bowler, Hutchings, Islip, Johnson, Kidman,  Maynard, Pugh, Purser, Sharman, Thickpenny, Underwood, Young.
Devon: Banston, Blunt, Fisher, May, Parnell, Palmer, Rundle, Saunders.

Online LizzieW

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Re: Ancestry and other pages slow to load
« Reply #3 on: Friday 18 January 19 09:45 GMT (UK) »
My laptop has been running slowly for a couple of weeks now.  It doesn't matter which website I go to they all take ages to open and I use Firefox.

Offline Gadget

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Re: Ancestry and other pages slow to load
« Reply #4 on: Friday 18 January 19 10:32 GMT (UK) »
Sounds like one of those 'clear the cache/history' or corrupt update thingies, Lizzie.

Is it just your laptop or do you have problems with other machines?


Gadget
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

Offline Gadget

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Re: Ancestry and other pages slow to load
« Reply #5 on: Friday 18 January 19 10:34 GMT (UK) »
Just forgotten - are you both on latest Win10? 

My old Win7 laptop is slow but not significantly so.

Gadget
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

Offline KGarrad

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Re: Ancestry and other pages slow to load
« Reply #6 on: Friday 18 January 19 10:47 GMT (UK) »
I find Firefox gets slow when there is an outstanding update?

Try ending all instances of Firefox, and then start Firefox again.
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline Ouse who

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Re: Ancestry and other pages slow to load
« Reply #7 on: Friday 18 January 19 11:37 GMT (UK) »
Hi Gadget,

I have just checked my laptop which I haven't used for several days and it has the same issue as my PC  - but it's fine on spouse's old iPad.  ???

Perhaps it is a Win10/Firefox issue. I am none the wiser though....

O.
Bedfordshire: Brightman, Bowler, Hutchings, Islip, Johnson, Kidman,  Maynard, Pugh, Purser, Sharman, Thickpenny, Underwood, Young.
Devon: Banston, Blunt, Fisher, May, Parnell, Palmer, Rundle, Saunders.

Offline Gadget

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Re: Ancestry and other pages slow to load
« Reply #8 on: Friday 18 January 19 11:42 GMT (UK) »
Very odd as I'm using a Win 10 laptop and Firefox (latest -64.0.2) at the moment and no issues. I'm in one of the weakest spots in the house for my WiFi and it's still running fine.

Gadget
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk