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Author Topic: Ancestry problems (again!!)  (Read 6942 times)

Online Pheno

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Re: Ancestry problems (again!!)
« Reply #9 on: Wednesday 01 May 19 11:43 BST (UK) »
Ancestry have a banner now suggesting you might experience intermittent problems!!!!
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Offline Kiltpin

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Re: Ancestry problems (again!!)
« Reply #10 on: Wednesday 01 May 19 11:56 BST (UK) »
The problem is - 

a - Maintenance has to be done - sometime at short or no notice and sometimes NOW. 

b - The world is round (contrary to the beliefs of Flatearthers). Night-time for some is midday for others. Most programmed routine maintenance is scheduled for daytime in the Pacific as it affects fewer people. Bad luck Hawaii. 

c - If outages like this happen, it is because there is a real fault, that cannot wait. 

Regards 

Chas
Whannell - Eaton - Jackson
India - Scotland - Australia

Offline Flemming

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Re: Ancestry problems (again!!)
« Reply #11 on: Wednesday 01 May 19 12:00 BST (UK) »
True, although the issue is more about communication and managing expectations. It would be nice to get an email saying they have to do maintenance and apologise. This must be within their scope given how many emails they send about special offers and DNA tests.

Offline PrawnCocktail

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Re: Ancestry problems (again!!)
« Reply #12 on: Wednesday 01 May 19 12:27 BST (UK) »
I turned the DNA Beta off, which meant I could see my matches.

After a few minutes, I turned the Beta back on again - and everything seems to be working!

Might be a fluke, but maybe worth trying?
Website: http://freepages.rootsweb.com/~towcesterfamilies/genealogy/
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Gloucestershire - Verrinder, Colborn
Dorset - Westlake

Offline Gadget

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Re: Ancestry problems (again!!)
« Reply #13 on: Wednesday 01 May 19 12:34 BST (UK) »
Both the main and DNA section are working at the moment!
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Offline Nic.

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Re: Ancestry problems (again!!)
« Reply #14 on: Wednesday 01 May 19 13:29 BST (UK) »
I’ve had a different problem.

I’ve a few small private trees set for searching.  Yesterday either they loaded showed hints but I was unable to view the hints they were all shown as unavailable, or if I did view a hint the tree would then hang or the tree wouldn’t load at all.  With the error message telling me to either change my view or try another tree!

Nic

Offline Craclyn

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Re: Ancestry problems (again!!)
« Reply #15 on: Wednesday 01 May 19 13:38 BST (UK) »
My match list is now working fine and a positive result of the downtime is that they have now fixed the issues with duplicate entries when using the Common Ancestors filter.
Crackett, Cracket, Webb, Turner, Henderson, Murray, Carr, Stavers, Thornton, Oliver, Davis, Hall, Anderson, Atknin, Austin, Bainbridge, Beach, Bullman, Charlton, Chator, Corbett, Corsall, Coxon, Davis, Dinnin, Dow, Farside, Fitton, Garden, Geddes, Gowans, Harmsworth, Hedderweek, Heron, Hedley, Hunter, Ironside, Jameson, Johnson, Laidler, Leck, Mason, Miller, Milne, Nesbitt, Newton, Parkinson, Piery, Prudow, Reay, Reed, Read, Reid, Robinson, Ruddiman, Smith, Tait, Thompson, Watson, Wilson, Youn

Offline AllanUK

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Re: Ancestry problems (again!!)
« Reply #16 on: Wednesday 01 May 19 13:54 BST (UK) »
Hi all,

Have just returned to my PC (having better things to do than wait for Ancestry), searches seem OK now.

Why oh why can not Ancestry let users know when they have a problem or when they are doing a systems update, other gen sites do. Seems that they don't communicate with anyone but themselves.

Allan

Offline Kiltpin

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Re: Ancestry problems (again!!)
« Reply #17 on: Wednesday 01 May 19 19:10 BST (UK) »
I do wonder just how many staff they have in the background. Obviously they need scanners and transcribers and IT personnel and all the other people who make the information appear on our screens. 

But if you have a problem it is an "experienced user" who answers your question. I wonder if they have any customer service people at all? 

Regards 

Chas
Whannell - Eaton - Jackson
India - Scotland - Australia
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