Ancestry problem

[Rattus]

IE is not on Ancestry's current list of recommended/supported web browsers:

https://support.ancestry.co.uk/s/article/Recommended-Web-Browsers-UK-SF-3742

[Gadget]

I use either Chrome or Firefox on Win 10* or Mohave and, as I've said , I've had no probs.

Looks as if it's a browser incompatibility.

* just remembered that it's fine on an old  Win7 laptop.

[tillypeg]

IE on Win7 laptop.  Had a response to my email to them - clear cookies & cache.  I've done this but the problem persists.

[Mart 'n' Al]

Nearly 40 years ago when I started my computing career the answer for all problems if you didn't know a specific solution was to switch it off. These days it is clear all your cookies. Whatever your views on Microsoft, I can't believe they don't support Internet Explorer.

Martin

[Gadget]

IE on Win7 laptop.  Had a response to my email to them - clear cookies & cache.  I've done this but the problem persists.

Try changing to Chrome or Firefox to see if that works.

[Gadget]

Guess what?

I've just used IE (a first for everything)

Went to Ancestry. Accessed my Tree. Tried to edit.

AND I got the white bar.

It's IE  . 

(Martin I can raise you nearly 10 years!)

[tillypeg]

Thanks Gadget, I've downloaded Chrome and guess what - it works!  Was time for a change anyway.  Now I can use FamilySearch again too.

[Gadget]

Thanks Gadget, I've downloaded Chrome and guess what - it works!  Was time for a change anyway.  Now I can use FamilySearch again too.

 

[Rattus]

Whatever your views on Microsoft, I can't believe they don't support Internet Explorer.

I was rather surprised that (IE's successor) Edge isn't on the list. Presumably this will change when Microsoft moves Edge over to the same rendering engine as Chrome.