Author Topic: Myheritage and Family Tree Builder problems  (Read 5077 times)

Offline Mart 'n' Al

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Myheritage and Family Tree Builder problems
« on: Sunday 04 August 19 22:33 BST (UK) »
I am very experienced with computers, but I am having problems uploading my Gedcom file to MyHeritage. I go through the process of uploading it but it never appears. I have contacted support and they told me to try using Family Tree Builder. I have installed this but I cannot find an option to to upload the file. I have looked at this page

https://faq.myheritage.com/en/article/how-do-i-import-a-gedcom-file-in-family-tree-builder

But what I see when I run the the family tree builder app is totally different.

Martin

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Re: Myheritage and Family Tree Builder problems
« Reply #1 on: Sunday 04 August 19 22:55 BST (UK) »
As far as I remember, Martin, I went to Family Tree on the top bar. Then clicked on import Gedcom.  I was then able to select the Gedcom that I'd created on my computer  and upload it to MH.

It will then appear in the Family Tree drop down under the My family tree  option.

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Re: Myheritage and Family Tree Builder problems
« Reply #2 on: Sunday 04 August 19 23:00 BST (UK) »
Also, it's title  should appear in the top left hand corner.  I have a few trees so I select from that option.
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Offline andrewalston

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Re: Myheritage and Family Tree Builder problems
« Reply #3 on: Monday 05 August 19 06:57 BST (UK) »
It's possible that their site doesn't like the character set of the file.

I use TMG, and it doesn't like UTF-8.

Notepad's File, Save As allows you to change the set, from UTF-8 to ANSI (or vice versa).

When I do this in TMG, it ignores the CHAR record in the GEDCOM header, but you may need to tweak that too for MyHeritage.
Looking at ALSTON in south Ribble area, ALSTEAD and DONBAVAND/DUNBABIN etc. everywhere, HOWCROFT and MARSH in Bolton and Westhoughton, PICKERING in the Whitehaven area.

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Offline [Ray]

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Re: Myheritage and Family Tree Builder problems
« Reply #4 on: Monday 05 August 19 09:11 BST (UK) »

The following is a [ Notepad ] display of the contents of a gedcom file.       


Would you show the contents of your gedcom file, down to ( but not including ) the name record of the first person on the file?     

Someone may be able to spot something awry.     


0 HEAD
1 SOUR FTM
2 VERS Family Tree Maker (17.0.0.438)
2 NAME Family Tree Maker for Windows
2 CORP The Generations Network
3 ADDR 360 W 4800 N
4 CONT Provo, UT 84604
3 PHON (801) 705-7000
1 DEST FTM
1 DATE 31 July 2016
1 CHAR ANSI
1 FILE C:\Users\elvis\Documents\Family Tree Maker\elvis.ged
1 SUBM @SUBM@
1 GEDC
2 VERS 5.5
2 FORM LINEAGE-LINKED
0 @SUBM@ SUBM
0 @I00001@ INDI
1 NAME Elvis Aaron /Presley/

"The wise man knows how little he knows, the foolish man does not". My Grandfather & Father.

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Re: Myheritage and Family Tree Builder problems
« Reply #5 on: Monday 05 August 19 09:50 BST (UK) »
This is a similar header that I uploaded to MH

0 HEAD
1 SOUR FAMILY_HISTORIAN
2 VERS 6.2.7
2 NAME Family Historian
2 CORP Calico Pie Limited
1 FILE C:\Users\<xxxxxxxxxxxxxxxx>  removed address
1 GEDC
2 VERS 5.5
2 FORM LINEAGE-LINKED
2 _VAR DSR
1 CHAR UTF-8
1 DEST MYHERITAGE
1 _UID {5B99DA39-5332-469f-B9EE-FAE7390086FA}
1 _ROOT @I500001@
0 @I500001@ INDI
1 NAME /Private/
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Offline Mart 'n' Al

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Re: Myheritage and Family Tree Builder problems
« Reply #6 on: Monday 05 August 19 10:40 BST (UK) »
I've had no trouble uploading this elsewhere, and I'm not aware of any problems experienced by other users of Gramps, the program I use.

Here are my first few lines:

0 HEAD
1 SOUR Gramps
2 VERS GrampsAIO64-5.0.0-1
2 NAME Gramps
1 DATE 30 JUL 2019
2 TIME 15:31:53
1 SUBM @SUBM@
1 FILE E:\GRAMPS Reports\Martin 190728.ged
1 COPR Copyright (c) 2019 Unknown.
1 GEDC
2 VERS 5.5.1
2 FORM LINEAGE-LINKED
1 CHAR UTF-8
1 LANG English
0 @SUBM@ SUBM
1 NAME Unknown
1 ADDR
0 @I0000@ INDI
1 NAME James Sedcole /Watson/
2 TYPE Birth
2 GIVN James Sedcole
2 SURN Watson
1 SEX M
1 BIRT
2 TYPE Kate's future husband

Martin

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Re: Myheritage and Family Tree Builder problems
« Reply #7 on: Monday 05 August 19 10:42 BST (UK) »
How did you try to upload it, Martin - did you do as I described in Reply #1
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Offline Mart 'n' Al

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Re: Myheritage and Family Tree Builder problems
« Reply #8 on: Monday 05 August 19 10:51 BST (UK) »
Yes, I tried many times on the website, following the simple prompts. Then I tried the app and couldn't even find the upload option.

Martin