Author Topic: Myheritage and Family Tree Builder problems  (Read 5048 times)

Offline Gadget

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Re: Myheritage and Family Tree Builder problems
« Reply #9 on: Monday 05 August 19 11:12 BST (UK) »
The only thing that I can think of is for you to send me the gedcom and I could see if it loads to my Family Historian and then I can create a gedcom from there and  then send it back.

A bit long winded but possible.
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Offline Gadget

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Re: Myheritage and Family Tree Builder problems
« Reply #10 on: Monday 05 August 19 11:21 BST (UK) »
Another thought  - I'm sure that there is a limit to the size of the tree with a basic sub. Margaret mentioned it on one of the threads. Is yours a large tree?
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Offline Gadget

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Re: Myheritage and Family Tree Builder problems
« Reply #11 on: Monday 05 August 19 11:29 BST (UK) »
Hee we are:


'Premium' refers to subscription package, which will enable you to attach a large family tree to your results, access their record sets, etc.

https://faq.myheritage.com/en/article/what-do-i-get-with-a-myheritage-premium-subscription

However, I have a large tree there uploaded by gedcom, which exceeds their limits. It has sat there for nearly two years now with the occasional reminder to upgrade.

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Offline [Ray]

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Re: Myheritage and Family Tree Builder problems
« Reply #12 on: Monday 05 August 19 21:08 BST (UK) »


I'm also willing to upload/import your gedcom to 1 or 2 other ( private ) destinations ( just to check ).       

I cannot see any immediate obvious problems, however ( as you know from your past employ ) the problem maybe with the spec/develop/test of the target.         

I'm also quite willing to check your file itemised against the Gedcom v5.5.1 spec.     

Ball, as they say, in your court.     


Ray






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Offline Mart 'n' Al

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Re: Myheritage and Family Tree Builder problems
« Reply #13 on: Monday 05 August 19 22:37 BST (UK) »
Ray, Gadget, I am puzzled that MyHeritage accept my file, but I get no response at all. I will monitor this for a couple of days and report back.   I also am puzzled why I can't find the upload option in the app.

Martin

Offline Mart 'n' Al

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Re: Myheritage and Family Tree Builder problems
« Reply #14 on: Wednesday 21 August 19 16:03 BST (UK) »
I tried again today.  I see the message

"Your GEDCOM file was successfully uploaded and is currently being processed.
You will receive an email to xxxxx@yyyyy once processing is complete."

I can see a list of my attempts in the Recent Activity section, but I never get the email and I can't see anyone on the tree.  I have taken up Gadget's offer and sent him/her my GEDCOM.

I called their support, but because my test was a 'pro bono' one, they don't class me as a paying customer.  I've had no trouble uploading the same GEDCOM file elsewhere.

Martin

Offline Gadget

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Re: Myheritage and Family Tree Builder problems
« Reply #15 on: Wednesday 21 August 19 16:51 BST (UK) »
It read fine in Family Historian so I've generated a new gedcom file and sent it back. It told me that it had corrected 2 errors. I'll be interested to see if it works when you upload.

Gadget (a she   ;D  )

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Offline [Ray]

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Re: Myheritage and Family Tree Builder problems
« Reply #16 on: Wednesday 21 August 19 20:50 BST (UK) »
As mentioned previously, I am more than willing to help and am not stalking you.      :)     

I have a theory, however I would need a copy of the file you have posted and has not been loaded.

Regards


"The wise man knows how little he knows, the foolish man does not". My Grandfather & Father.

"You canít give kindness away.  It keeps coming back". Mark Twain (?).

Offline Gadget

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Re: Myheritage and Family Tree Builder problems
« Reply #17 on: Wednesday 21 August 19 21:07 BST (UK) »
Martin - I've just uploaded the gedcom that I recreated from the one you sent to my site. It uploaded successfully and is being processed, so we'll see what happens.

I will, of course delete it.


Gadget
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