Author Topic: Anybody else having Family Search problems on Apple iPad?  (Read 855 times)

Offline CaroleW

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Anybody else having Family Search problems on Apple iPad?
« on: Thursday 19 December 19 23:19 GMT (UK) »
About 3 IOS updates ago - I could no longer access FS.  Had no problems previously and thought it may have been corrected with the next update - but it hasnít

If I input www.familysearch.org - I get the main page without problem

However - if I then select ďSearchĒ then ďRecordsĒ The search page loads then fades out.  It then reloads and fades again then the following message appears

A problem repeatedly occurred on https://www.familysearch.org/search/.  In the URL it shows Web page crashed

iPad is running IOS 13.3 which is the latest update

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Carlin (Ireland & Liverpool) Doughty & Wright (Liverpool) Dick & Park (Scotland & Liverpool)

Offline mckha489

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #1 on: Thursday 19 December 19 23:29 GMT (UK) »
I havenít had any issues either with the latest version or the two previous

(Touch wood)
Side tracked to a friendís very interesting Norfolk families. MORGAN, PRATT, HORNOR, SUCKLING, GLEANE etc. And in London DOWNES, du CROZ, MORGAN (same MORGANs as the Norwich lot)

Offline Nic.

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #2 on: Thursday 19 December 19 23:51 GMT (UK) »
My latest update was 12.4.4 on (1st Gen Air) and family search is running ok.  Although I tried it on an older iPad (3rd Gen IPad) which was running 9.3.5 and family search couldnít even load.


 :)

Offline CaroleW

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #3 on: Thursday 19 December 19 23:57 GMT (UK) »
Think I may have to contact Apple.  Everything else works without problem except FS
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Offline Deirdre784

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #4 on: Friday 20 December 19 00:04 GMT (UK) »
Donít use family search much but have just tried on my ipad and itís fine (13.3).

I have been having problems with FindMyPast on my ipad though - before and after the update - as (1) it keeps asking me to log in, and (2) empties a search after i have filled in the details. 🙄
CARDIFF:Lord,Griffiths,Barry,Cope,Mahoney ~ PEMBROKESHIRE:Griffiths,Rees,Owen,Thomas ~ ESSEX:Lord,Foreman,Hatch ~ SOMERSET:Lord,Cox,Hockey,Linham,Bryant ~ STAFFORDSHIRE:Cope,Elks,Hackney,Gallimore,Davenport ~ SUFFOLK:Lord,Lockwood,Hatch,Rix,Foreman ~ IRELAND:Barry,Meany,Cummins,Grogan ~
PONTYPRIDD:Leigh,Brooks,Adams,Davies,Thomas ~ KENT:Leigh ~ CHESHIRE:Adams,Tudor,Illidge ~ DENBIGHSHIRE:Edwards,Bolas ~BRECON:Leigh,Thomas,Davies ~SOMERSET:Adams,Keitch,Bridge ~ABERGAVENNY:Minton ~ MERTHYR:.....

Offline mckha489

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #5 on: Friday 20 December 19 00:10 GMT (UK) »
Presume you have tried turning it off, clearing cookies etc.
Side tracked to a friendís very interesting Norfolk families. MORGAN, PRATT, HORNOR, SUCKLING, GLEANE etc. And in London DOWNES, du CROZ, MORGAN (same MORGANs as the Norwich lot)

Offline CaroleW

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #6 on: Friday 20 December 19 00:13 GMT (UK) »
Could kick myself.  Just decided to have another look at Safari and I have AdGuard which is a content blocker.  I turned off all six sections and FS loaded fine and I could use it.

I now need to go through AdGuard one section at a time to see which part is blocking FS

Why didnít I think of that a few months ago??
Census Information is Crown Copyright, from www.nationalarchives.gov.uk
Carlin (Ireland & Liverpool) Doughty & Wright (Liverpool) Dick & Park (Scotland & Liverpool)

Offline CaroleW

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #7 on: Friday 20 December 19 00:19 GMT (UK) »
Turned them back on one at a time and the problem was with the section AdGuard General.  The other 5 sections caused no problems with access to FS

A lesson learned!
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Carlin (Ireland & Liverpool) Doughty & Wright (Liverpool) Dick & Park (Scotland & Liverpool)

Offline Deirdre784

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Re: Anybody else having Family Search problems on Apple iPad?
« Reply #8 on: Friday 20 December 19 10:00 GMT (UK) »
Presume you have tried turning it off, clearing cookies etc.

Any idea how to clear cookies on an ipad? Having had issues with ancestry and FindMyPast i use firefox as well as the default safari but havenít found how to clear cookies on either. 🤔
CARDIFF:Lord,Griffiths,Barry,Cope,Mahoney ~ PEMBROKESHIRE:Griffiths,Rees,Owen,Thomas ~ ESSEX:Lord,Foreman,Hatch ~ SOMERSET:Lord,Cox,Hockey,Linham,Bryant ~ STAFFORDSHIRE:Cope,Elks,Hackney,Gallimore,Davenport ~ SUFFOLK:Lord,Lockwood,Hatch,Rix,Foreman ~ IRELAND:Barry,Meany,Cummins,Grogan ~
PONTYPRIDD:Leigh,Brooks,Adams,Davies,Thomas ~ KENT:Leigh ~ CHESHIRE:Adams,Tudor,Illidge ~ DENBIGHSHIRE:Edwards,Bolas ~BRECON:Leigh,Thomas,Davies ~SOMERSET:Adams,Keitch,Bridge ~ABERGAVENNY:Minton ~ MERTHYR:.....