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Author Topic: Problems with E-mail Notifications for btconnect email addresses  (Read 9766 times)

Offline sarah

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Problems with E-mail Notifications for btconnect email addresses
« on: Sunday 26 January 20 18:37 GMT (UK) »
Hello,

Just to let you know that we are aware that some members who have BT email addresses have not been receiving their unusual RootsChat email notifications. The members who have already made contact with us have been given their own personal error information so that they can make contact with BT to rectify the problem.

If you are having problems with your notifications please let me know by PM so that I can check what the problem is and advice you further.

Regards

Sarah
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Offline sarah

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #1 on: Monday 27 January 20 20:22 GMT (UK) »
Just an update to let you know that 2 members have reported their error problem with BT and they are dealing with the matter within 2 days. If anyone else is having a problem please let me know as it maybe something we can help with at this end.

Regards

Sarah
For Help on how to post an Image on RootsChat
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UK Census info. Crown Copyright, from www.nationalarchives.gov.uk

Offline sarah

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #2 on: Friday 31 January 20 17:26 GMT (UK) »
The problem is still persisting, if you are not receiving email notifications from us please let me know.

Regards

Sarah
For Help on how to post an Image on RootsChat
http://www.rootschat.com/forum/index.php?topic=459330.0

If you have been helped on RootsChat be sure to spread the word!

UK Census info. Crown Copyright, from www.nationalarchives.gov.uk

Offline louisa maud

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #3 on: Friday 31 January 20 17:43 GMT (UK) »
Still awaiting a reply from BT Sarah, I missed a call this week and they have told me they will ring again, no joy as at 17.30 today, I am giving them a chance and will ring them on Monday and bypass the message I get every time I ring the 0800 number, the message is somehow logged against the number I have been ringing

Louisa Maud
Census information is Crown Copyright,
from  www.nationalarchives.gov.uk

Granath Sweden and London
Garner, Marylebone Paddington  Northolt Ilford
Garner, Devon
Garner New Zealand
Maddieson
Parkinson St Pancras,
Jenkins Marylebone Paddington
Mizon/Mison/Myson Paddington
Tindal Marylebone Paddington
Tocock, (name changed to Ellis) London
Southam Marylebone, Paddington
Bragg Lambeth 1800's
Edermaniger(Maniger) Essex Kent Canada (Toronto)
Coveney Kent Lambeth
Sondes kent and London

Offline wilcoxon

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #4 on: Friday 31 January 20 18:34 GMT (UK) »
They tried to contact me  on my landline yesterday 3 times  but I was out and the person who answered had no idea of the problem,  they then called me on mobile with 0800 number but I had to reject it as I was in a meeting.  They then sent me a text to say they would call me between 12 and 2pm. , and asked which number to call.
They  called in the last hour and explained the situation,   I have sent a message to Sarah about this.
Hopefully it will be resolved soon.
Census information is Crown Copyright (see: www.nationalarchives.gov.uk)

Offline louisa maud

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #5 on: Friday 31 January 20 19:08 GMT (UK) »
It is very frustrating

Louisa Maud
Census information is Crown Copyright,
from  www.nationalarchives.gov.uk

Granath Sweden and London
Garner, Marylebone Paddington  Northolt Ilford
Garner, Devon
Garner New Zealand
Maddieson
Parkinson St Pancras,
Jenkins Marylebone Paddington
Mizon/Mison/Myson Paddington
Tindal Marylebone Paddington
Tocock, (name changed to Ellis) London
Southam Marylebone, Paddington
Bragg Lambeth 1800's
Edermaniger(Maniger) Essex Kent Canada (Toronto)
Coveney Kent Lambeth
Sondes kent and London

Offline wilcoxon

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #6 on: Friday 31 January 20 19:15 GMT (UK) »
Ive just received email notification on this post .
Lets hope it's fixed 🤔
Census information is Crown Copyright (see: www.nationalarchives.gov.uk)

Offline wilcoxon

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #7 on: Friday 31 January 20 19:17 GMT (UK) »
Quote from: wilcoxon on Friday 31 January 20 19:15 GMT (UK)
Ive just received email notification on this post .
Lets hope it's fixed 🤔

Reply again and lets see what happens.
Census information is Crown Copyright (see: www.nationalarchives.gov.uk)

Offline louisa maud

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Re: Problems with E-mail Notifications for btconnect email addresses
« Reply #8 on: Friday 31 January 20 20:07 GMT (UK) »
How strange, have got notification in the usual way

Louisa Maud
Census information is Crown Copyright,
from  www.nationalarchives.gov.uk

Granath Sweden and London
Garner, Marylebone Paddington  Northolt Ilford
Garner, Devon
Garner New Zealand
Maddieson
Parkinson St Pancras,
Jenkins Marylebone Paddington
Mizon/Mison/Myson Paddington
Tindal Marylebone Paddington
Tocock, (name changed to Ellis) London
Southam Marylebone, Paddington
Bragg Lambeth 1800's
Edermaniger(Maniger) Essex Kent Canada (Toronto)
Coveney Kent Lambeth
Sondes kent and London
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