Issue opening family tree maker

[Richard Peel]

Right click the icon, you should see an option to "open with".  If you're lucky ftm will be in the list you're presented with and you'll be able to tick the "always use this program" (or similar) box.  If it's not in the list I think there's an option to search for more programs.

Hi there,

i had done that already but just didn't understand the terminology, sorry. It didn't work either :-(

[familydar]

We're all doomed then!

I'm sure someone here will come up with a solution.  Could be time to track down the installation disc.

[Ian Nelson]

visit the parent website ... they launched an updated version in 2019  ... they will have a Help section and FAQ and can probably offer a Free Download to an existing subscriber such as yourself
see here
https://www.mackiev.com/ftm/index.html

[hallmark]

I don't have FTM but you should have an Icon for it, right click on Icon, then hit More to get App Settings, click on Terminate in case something is "stuck"  then try restarting it.

If it were me I'd hit Reset after reading what that says, if that failed.....which should just Reset the App but I don't know what that Option says for FTM so can not advise on that.

If you are going to use Disc.... what does the Uninstal option tell you?  Will your Data  be affected or not?? If not...then uninstal/reinstall.

You need to read what is on your screen!!

Hi there,
did try the first one and only had the following on the menu
1 - pin to taskbar
2 - run as admin
3 - open file location
4 - don't open in this list

many thanks for the advice but guess i will have to try and dig out the disk lol

No problem.... was doing it 'blind'

Without the program I must drop out at this point..... sorry!

[Richard Peel]

Hi all and thanks for all the help.

I did find the solution on the mackiev.com website. Just in case anybody else has the same issue it was on this link
https://support.mackiev.com/236179-Troubleshooting-Family-Tree-Maker

Thanks again,
Richard