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Author Topic: Help needed by PC illiterate octogenarian  (Read 632 times)

Offline ribenton

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Help needed by PC illiterate octogenarian
« on: Monday 20 April 20 16:07 BST (UK) »
having been inactive for a time with my research I have just decided to take up where I left off. unfortunately I am unable to open FTM 2010 on my windows laptop, I am also unable to open a back up which I have on a memory stick. I have recently changed laptops and all data was transferred by the professional from whom I bought the laptop. I have made an attempt to solve the problem myself but have found difficulty in understanding it all. please is there some kind person who could explain in PC dummy terms how to resolve my problem; that is if there is a resolution

Offline bradburyd

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Re: Help needed by PC illiterate octogenarian
« Reply #1 on: Monday 20 April 20 16:17 BST (UK) »
Quote from: ribenton on Monday 20 April 20 16:07 BST (UK)
having been inactive for a time with my research I have just decided to take up where I left off. unfortunately I am unable to open FTM 2010 on my windows laptop, I am also unable to open a back up which I have on a memory stick. I have recently changed laptops and all data was transferred by the professional from whom I bought the laptop. I have made an attempt to solve the problem myself but have found difficulty in understanding it all. please is there some kind person who could explain in PC dummy terms how to resolve my problem; that is if there is a resolution
You need to re-install FTM2010 on your new laptop.

Offline CaroleW

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Re: Help needed by PC illiterate octogenarian
« Reply #2 on: Monday 20 April 20 16:22 BST (UK) »
Hi

If the FTM 2010 software was re- loaded by whoever sold you the laptop - your memory stick should work.  Without the FTM software - it won't.

Can you see an FTM icon on your home page?
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Offline ribenton

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Re: Help needed by PC illiterate octogenarian
« Reply #3 on: Monday 20 April 20 16:39 BST (UK) »
thank you both bradburyd and CaroleW I shall try your suggestions.

Offline ribenton

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Re: Help needed by PC illiterate octogenarian
« Reply #4 on: Monday 20 April 20 17:20 BST (UK) »
Quote from: CaroleW on Monday 20 April 20 16:22 BST (UK)
Hi

If the FTM 2010 software was re- loaded by whoever sold you the laptop - your memory stick should work.  Without the FTM software - it won't.

Can you see an FTM icon on your home page?

ftm was not loaded onto the new laptop unfortunately FTM2010 is on disc and my laptop doesn't take discs. it's back to the professional once present conditions are lifted.

Offline josey

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Re: Help needed by PC illiterate octogenarian
« Reply #5 on: Monday 20 April 20 17:23 BST (UK) »
In due course the professional or someone you know may be able to lend you an external disk drive which will enable you to load the software.

My laptop [new last year] doesn't have a disk drive so I  had to borrow one to install some older software.
Seeking: RC baptism Philip Murray Feb ish 1814 ? nr Chatham Kent.
IRE: Kik DRAY[EA], PURCELL, WHITE: Mea LYNCH: Tip MURRAY, SHEEDY: Wem ALLEN, ENGLISHBY; Dub PENROSE: Lim DUNN[E], FRAWLEY, WILLIAMS.
87th Regiment RIF: MURRAY
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Offline broaway

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Re: Help needed by PC illiterate octogenarian
« Reply #6 on: Sunday 10 May 20 13:58 BST (UK) »
Hi I am having the same problem   unfortunately windows 10 will not support FTM 2012  if I find an answer I will let you know

Offline familydar

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Re: Help needed by PC illiterate octogenarian
« Reply #7 on: Sunday 10 May 20 14:28 BST (UK) »
If you have disks for an OLDER version of FTM you may find that works.  I'm still using FTM v6 (about 20 years old) perfectly happily on a win10 machine.

As a workaround for ribenton, I believe RootsMagic may open FTM files and there is a downloadable free version.

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Offline broaway

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Re: Help needed by PC illiterate octogenarian
« Reply #8 on: Sunday 10 May 20 14:36 BST (UK) »
thank you I have tried loading it on to my PC but it reads invalid   
thanks again
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