Author Topic: Microsoft Password problems  (Read 419 times)

Offline Gillg

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Microsoft Password problems
« on: Thursday 14 May 20 17:17 BST (UK) »
I should start this by saying that I am an absolute novice with computers. ::)
 
A little while ago my husband (with my permission) wanted to log onto my Microsoft account on the laptop which we both use, but he must have made an error with the opening password, not once, but several times.  He then used the PIN as an alternative login, which worked fine, but since then I have never been offered the option of logging in with my password and have always been asked for the PIN.  I use Windows 10, by the way, and although he is the administrator, I'm the one who uses the laptop most, because he has another large computer..

This may or may not be connected, but sometime later I received two messages on my mobile from Microsoft, the first one giving me a 7 figure number for an account password reset code, the second giving me a 4 figure number for account security.  I have no idea how or where to use these numbers, but I would really like to either return to my original password login or create a new one and would welcome advice, expressed in the simplest of terms, of how to do so.

Many thanks.
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FAIREY/FAIRY/FAREY/FEARY, LAWSON, CHURCH, BENSON, HALSTEAD from Easton, Ellington, Eynesbury, Gt Catworth, Huntingdon, Spaldwick, Hunts;  Burnley, Lancs;  New Zealand, Australia & US.

HURST, BOLTON,  BUTTERWORTH, ADAMSON, WILD, MCIVOR from Milnrow, Newhey, Oldham & Rochdale, Lancs.

Online Gadget

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Re: Password problems
« Reply #1 on: Thursday 14 May 20 17:49 BST (UK) »
I think it's Settings -> accounts -> sign in options
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Offline Crumblie

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Re: Password problems
« Reply #2 on: Thursday 14 May 20 18:25 BST (UK) »


Offline Gillg

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Re: Microsoft Password problems
« Reply #3 on: Thursday 14 May 20 19:34 BST (UK) »
Thanks Gadget and Crumblie
I'll give it a go.  Just was confused by the two mobile messages from Microsoft received earlier.  It looks as though I will be sent something similar if I follow the instructions.  Will report back in case anyone else has this problem.
Census information is Crown Copyright, from www.nationalarchives.gov.uk

FAIREY/FAIRY/FAREY/FEARY, LAWSON, CHURCH, BENSON, HALSTEAD from Easton, Ellington, Eynesbury, Gt Catworth, Huntingdon, Spaldwick, Hunts;  Burnley, Lancs;  New Zealand, Australia & US.

HURST, BOLTON,  BUTTERWORTH, ADAMSON, WILD, MCIVOR from Milnrow, Newhey, Oldham & Rochdale, Lancs.

Offline Crumblie

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Re: Microsoft Password problems
« Reply #4 on: Thursday 14 May 20 20:04 BST (UK) »
From what I can remember Microsoft set up a dual authentification process for password reset some time ago. I think I am right in saying that the codes they send are also time limited.

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Re: Microsoft Password problems
« Reply #5 on: Thursday 14 May 20 20:12 BST (UK) »
Are we referring to the Microsoft password or the lockscreen password?  If it's the former, my advice won't work!  I misread.
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Offline Gillg

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Re: Microsoft Password problems
« Reply #6 on: Thursday 14 May 20 20:53 BST (UK) »
The Microsoft password I think.  I don't really know what is meant by the lockscreen password, sorry.  Will try anyway tomorrow when my brain is working better (I hope).  Anyway it's the first password request when you open up the computer. 
Census information is Crown Copyright, from www.nationalarchives.gov.uk

FAIREY/FAIRY/FAREY/FEARY, LAWSON, CHURCH, BENSON, HALSTEAD from Easton, Ellington, Eynesbury, Gt Catworth, Huntingdon, Spaldwick, Hunts;  Burnley, Lancs;  New Zealand, Australia & US.

HURST, BOLTON,  BUTTERWORTH, ADAMSON, WILD, MCIVOR from Milnrow, Newhey, Oldham & Rochdale, Lancs.

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Re: Microsoft Password problems
« Reply #7 on: Thursday 14 May 20 21:01 BST (UK) »
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Offline Gillg

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Re: Microsoft Password problems
« Reply #8 on: Friday 15 May 20 10:15 BST (UK) »
Thank you, Gadget.  I'll be trying nervously shortly. 
Census information is Crown Copyright, from www.nationalarchives.gov.uk

FAIREY/FAIRY/FAREY/FEARY, LAWSON, CHURCH, BENSON, HALSTEAD from Easton, Ellington, Eynesbury, Gt Catworth, Huntingdon, Spaldwick, Hunts;  Burnley, Lancs;  New Zealand, Australia & US.

HURST, BOLTON,  BUTTERWORTH, ADAMSON, WILD, MCIVOR from Milnrow, Newhey, Oldham & Rochdale, Lancs.