Thanks for all your suggestions, it's much appreciated but nothing is working, I'm a complete novice with regard to this particular laptop i.e. W10...
When I referred to using Paint = I open my images in Paint
Can I just emphasise, the few times I managed to copy an image, I have no clue as to how I did it as I was trying any/everything from reading online through frustration i.e. when it happened I immediately forgot how I did it.
The 'old way' etc. means nothing as I've never used any way
I'm sure I recall they did open in something different to Paint & Snip & Sketch comes to my mind although I'm not fussed how it appears as I can't get a copy at all no matter what.
Do I have to close all other windows in order to snapshot the particular window I want a copy of?
"Ctrl + PrintScreen will get you an image of the whole screen (should be the same result as using PrintScreen on its own).
Alt + PrintScreen will get you an image of the currently active window.
Then paste into Paint or wherever you want the image."
When I opened Paint then paste it didn't work, I then tried Paint 3D & it pasted text, that of which I'd just recently copied & pasted i.e. not the image I want.
To find anything I have to type it in the search box & open from there.
I'm not using a mouse & the button has on it END & underneath is PRTSC
"place your cursor on the image to be copied and Right-Click and the Menu may offer you the Option to Copy Image .. if so, select it and that is you COPYING it to your Clipboard which then let's you PASTE it wherever you wish"
The image cannot be copied it can only be downloaded, it's from FindMyPast
Annie
ADD...I have no idea as to why the huge gap in the middle as it was all close together when I sent it