ancestry mesages

[raa]

what happened to old way with ancestry messages in out box i cant get used to this new system there doesnt seem to be in out box and im not sure why ive stopped recieving messages

[CaroleW]

Whatever they have done - I don't like it.  I delete old messages on a regular basis but when I accessed that section 3 days ago - I have messages going back to 2013??

I finally found how to delete the ones I had sent - "hover" the mouse at the side - but I can't find how to delete the ones I have received.  There is no obvious menu with a delete option.

[raa]

its annoyong its not an improvement in box and out box is all one i havnt recovered frim losing old search whoevers coming up with these ideas isnt inproving things if it works dont change it

[Romilly]

I preferred it the way it was...

Why change it if it isn't broke??

Romilly.

[Craclyn]

Your messages under the new system are in a chat format which makes it easier to read the flow of dialogue with an individual correspondent. You no longer need in and out boxes as both sides are together.

[CaroleW]

But how do I delete the old messages which have suddenly reappeared from 2013?  I can delete my replies but cannot fathom how to delete the messages from others

[andrewalston]

Not a success from my standpoint either.

The view they gave me was of a lengthy conversation, completely ignoring two newer (and more interesting) incoming messages.

[CaroleW]

It's reassuring to know it's not just me

[carol8353]

Just putting a note on here,as I have the same problem as Carole, and my mails go back to 2009.
Hopefully someone clever will come along and tell us how to delete all the old stuff 

Carol