iPad problem

[Retriever]

I have a new IPad and wanted to send my iPad 2 back to factory settings. When freeserve finished I switched to gmail. I can’t remember how long after but I started to get a pop up asking for my freeserve password. I tried the password I had written down and other possibilities but nothing worked. I ended up just clicking the “later” option and away I went with no problems.

Now however it won’t revert back to factory settings without the freeserve password. Does anyone have any suggestions how I can get over this?

Many thanks.

[RJ_Paton]

Have you tried deleting the freeserve account from the listed email accounts

The factory reset normally doesn’t need anything more than your Apple ID and Apple password

[Retriever]

Unfortunately when I try to delete freeserve, it insists on knowing the password.

[RJ_Paton]

You may have to use recovery mode on the iPad (holding the home button and power button until you see the recovery screen) and then connect the iPad to a computer with iTunes installed. (The method of accessing the recovery mode does vary depending upon which generation of iPad you are working on )

Using iTunes you should then be able to Reset the ipad

Read about it at https://support.apple.com/en-gb/HT201263

[Retriever]

Many thanks Falkyrn. Will give it a go.