Author Topic: Ancestry's new Messaging and loss of old folders  (Read 1339 times)

Offline PrawnCocktail

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Re: Ancestry's new Messaging and loss of old folders
« Reply #27 on: Sunday 26 July 20 13:09 BST (UK) »
Mine also says I have two new messages, I don't appear to, although I have sent two messages!  Another glitch.

Thanks, was beginning to think it was just me! Ancestry have said it's odd, and are investigating!

Not holding my breath!   ::) ::)
Website: http://freepages.rootsweb.com/~towcesterfamilies/genealogy/
Towcester - anything, any time
Cheshire - Lambert, Houghland, Birtwisle
Liverpool - Platt, Cunningham, Ditton
London - Notley, Elsom, Billett
Oxfordshire - Hitchcock, Smith, Leonard, Taunt
Durham - Hepburn, Eltringham
Berwickshire - Guthrie, Crawford
Somerset - Taylor (Bath)
Gloucestershire - Verrinder, Colborn
Dorset - Westlake

Offline River Tyne Lass

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Re: Ancestry's new Messaging and loss of old folders
« Reply #28 on: Sunday 26 July 20 13:24 BST (UK) »
I appear to have seven new messages.  However, from what I can see these are old ones.   
Conroy, Fitzpatrick, Watson, Miller, Davis/Davies, Brown, Senior, Dodds, Grieveson, Gamesby, Simpson, Rose, Gilboy, Malloy, Dalton, Young, Saint, Anderson, Allen, McKetterick, McCabe, Drummond, Parkinson, Armstrong, McCarroll, Innes, Marshall, Atkinson, Glendinning, Fenwick, Bonner

Offline Kernow13

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Re: Ancestry's new Messaging and loss of old folders
« Reply #29 on: Monday 27 July 20 14:26 BST (UK) »
Another totally bizarre decision from Ancestry. The standard memo says 'they appreciate the need to store and organise messages' and then tell us the one aspect of their sites functionality which does just that is being deleted. They tell you your folders won't be deleted 'anytime soon.' however the new message experience is a radical transformation that appears not to have been on the beta test page (or at least the beta test page I looked at).

The new messages are more like 'instagram', or 'snap chat' - if you are a teenager you'll be impressed by the chat room look and feel, but if your are a serious researcher of family history, believing yourself to be on a serious research family history site you will find the new chatroom experience unusable !

The reality is the folders for time frames, places, cousins, branches whatever your system was, have now GONE. They don't show up - you have to down load them and 'won't be deleted anytime soon' promise mean by end of August, so about 5-weeks. If you are an irregular user and busy elsewhere in five weeks time you're in for one hell of a shock!

What Ancestry thought they were doing here is a total mystery - a message system without the ability of the user to store and organise message by their personal needs is quite frankly, not a message system at all. Check it out and make sure you like Ancestry support have your feedback !





Offline PrawnCocktail

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Re: Ancestry's new Messaging and loss of old folders
« Reply #30 on: Monday 27 July 20 19:15 BST (UK) »
I appear to have seven new messages.  However, from what I can see these are old ones.

Apparently all these "new" messages are old ones. Ancestry say it is a known issue, and they are looking at it. It appears the system can't tell whether you've read the message or not, so has marked them all unread!
Website: http://freepages.rootsweb.com/~towcesterfamilies/genealogy/
Towcester - anything, any time
Cheshire - Lambert, Houghland, Birtwisle
Liverpool - Platt, Cunningham, Ditton
London - Notley, Elsom, Billett
Oxfordshire - Hitchcock, Smith, Leonard, Taunt
Durham - Hepburn, Eltringham
Berwickshire - Guthrie, Crawford
Somerset - Taylor (Bath)
Gloucestershire - Verrinder, Colborn
Dorset - Westlake

Offline Flemming

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Re: Ancestry's new Messaging and loss of old folders
« Reply #31 on: Monday 27 July 20 19:32 BST (UK) »
The new messages are more like 'instagram', or 'snap chat' - if you are a teenager you'll be impressed by the chat room look and feel, but if your are a serious researcher of family history, believing yourself to be on a serious research family history site you will find the new chatroom experience unusable !

That's your answer - they're trying to appeal to the youth market - it's far more lucrative than the relatively low number of serious researchers. The next step will be total integration with social media platforms.

My system also got 'upgraded' without fair warning and so I didn't have time to get messages from the inbox or sent box into a folder and then download it. I've now lost all of these and have no record of who I've contacted, nor what I said, nor the information they provided to me - unless I've kept the email notification sent to me by Ancestry which used to have the message in it, but now appears to have no content in it other than 'you have a message from...'

Welcome to RootsChat, by the way.

Offline Kernow13

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Re: Ancestry's new Messaging and loss of old folders
« Reply #32 on: Monday 27 July 20 19:42 BST (UK) »
Thank you - There comes a time - one in a while - that a website company who you have believed for years were switched on and focused, that you have relied on and trusted, suddenly does something that shocks you into thinking they didn't really understand it at all? That today is Ancestry.co.uk

Deleting the ability to store and organise messages is removing a core component of its usefulness that makes you wonder what bizarre conversations went on in the boardroom when they discussed how to improve Ancestry and ended up, through lack of consultation with their customers, presumably by people who don't actually do family history research destroying a core aspect of their offer. Well done Ancestry !!

Offline Romilly

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Re: Ancestry's new Messaging and loss of old folders
« Reply #33 on: Tuesday 28 July 20 12:10 BST (UK) »
I've got a notification of new messages on the little envelope - but there's a catch somewhere.
The envelope tells me I have 15 (yes, fifteen!) new messages. But when I go to look, there aren't any new messages at all! Not on my browser, nor in the app. And yes, I've tried clearing cache and cookies!

Anyone else seen this?   ??? ??? ???

Just seen this thread!

I have an Ď11í stuck on my Message Box; however, I donít seem to have any new messages? In fact I havenít had any replies for ages...

I have emailed Ancestry, who say theyíve reported it to their technical team.

Iíve had no message about downloading previous messages :-(

Romilly.
Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.