Author Topic: Family Search - Log in issues  (Read 542 times)

Offline CaroleW

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Family Search - Log in issues
« on: Wednesday 15 July 20 17:50 BST (UK) »
Anybody having problems with FS? 

I log in - select to stay logged in for 2 weeks - but if I leave the site even for an hour or so I have to log in again

This is only happening on my iPad - not my desk top PC - and is a recent thing as I have never had a problem before
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Offline Isabel H

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Re: Family Search - Log in issues
« Reply #1 on: Thursday 16 July 20 10:14 BST (UK) »
It has been like that for me on both Windows desktop and laptop, and on different browsers, ever since the site was re-configured. 
GRAY - Inveresk; Lanarkshire
LINDSAY - Lanarkshire
PURDIE - Lanarkshire; W. Lothian
POZZI - Elgin; Lancashire
MACKENZIE, MORISON, MACRAE - Lewis
ARCHIBALD, HAY, HUNTER, SNADDON - Clackmannanshire
COXON, HALL, JACKSON, SHOTTON - Northumberland

Offline Crumblie

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Re: Family Search - Log in issues
« Reply #2 on: Thursday 16 July 20 10:43 BST (UK) »
It sounds as though it is something to do with cookies.


Offline Gadget

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Re: Family Search - Log in issues
« Reply #3 on: Thursday 16 July 20 10:51 BST (UK) »
I clear the cache, etc in my  settings when I leave my browser so I have to logback in if I want to access family search. It only takes a sec or two.

Have you changed your browser settings ?
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Offline CaroleW

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Re: Family Search - Log in issues
« Reply #4 on: Thursday 16 July 20 11:08 BST (UK) »
No - not touched any settings on either of my iPads for quite a while.  I tend to use my iPad more than my desk top these days but out of curiosity I did some testing on my desk top and itís fine

This problem started last week and initially when I logged in - it would appear to accept it but then flash back to the log in screen and I had to repeat the process.    This happened about 3-4 times before I could finally get access.  There was no error with log in details

That seems to have gone but still have the existing problem of having to log in every time
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Offline Gaie

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Re: Family Search - Log in issues
« Reply #5 on: Thursday 16 July 20 12:30 BST (UK) »
On two tablets, Windows 10, FS frequently asks me to log in again during a session, but when I click Log In it does it for me automatically  ::)

No issues on desktop.

Two days ago the site was displaying in what looked like Dutch or Afrikaans!!!  It defaulted back to English after about 20 minutes.
Sussex, Burwash/Somerset/South London: PANKHURST/FABLING/GREEN/KING/PARROT/POPE/PEMBROKE
Notts/Leics/London: POLLARD/BELAND/FELLS/MORRISON/MARYSON/CLARKE
Northants: MARRIOT/T
Suffolk: LINGLY/LINGLEY/LINDLY/LINDLEY/ SEAGER /SIGGER/SEGGAR/VINCE
Gloucs: WINDOW Glamorgan: JENKINS Cardiganshire: JONES
Poland: OZIEMKIEWICZ France: LINETTE

Offline Erato

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Re: Family Search - Log in issues
« Reply #6 on: Thursday 16 July 20 14:50 BST (UK) »
I've been having the same problem for a couple of months.  If I check the 'Keep me signed in for 2 weeks' box, it says,  "Please don't use this option on a public computer."
Wiltshire:  Banks, Taylor
Somerset:  Duddridge, Richards, Barnard, Pillinger
Gloucestershire:  Barnard, Marsh, Crossman
Bristol:  Banks, Duddridge, Barnard
Down:  Ennis, McGee
Wicklow:  Chapman, Pepper
Wigtownshire:  Logan, Conning
Wisconsin:  Ennis, Chapman, Logan, Ware
Maine:  Ware, Mitchell, Tarr

Offline carol8353

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Re: Family Search - Log in issues
« Reply #7 on: Thursday 16 July 20 14:54 BST (UK) »
I've been having the same problem for a couple of months.  If I check the 'Keep me signed in for 2 weeks' box, it says,  "Please don't use this option on a public computer."

Yes it will do,It's reminding you not to stay logged in if you were viewing it say at the public library.
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Offline Erato

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Re: Family Search - Log in issues
« Reply #8 on: Thursday 16 July 20 15:12 BST (UK) »
But I'm not logging in from a library.  I'm logging in from my home on the same computer with the same internet provider that I've used for years.
Wiltshire:  Banks, Taylor
Somerset:  Duddridge, Richards, Barnard, Pillinger
Gloucestershire:  Barnard, Marsh, Crossman
Bristol:  Banks, Duddridge, Barnard
Down:  Ennis, McGee
Wicklow:  Chapman, Pepper
Wigtownshire:  Logan, Conning
Wisconsin:  Ennis, Chapman, Logan, Ware
Maine:  Ware, Mitchell, Tarr