Author Topic: How to complain about an eBay seller??  (Read 384 times)

Offline PaulineJ

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Re: How to complain about an eBay seller??
« Reply #9 on: Tuesday 21 July 20 21:10 BST (UK) »
So if you've asked ebay to step in, ebay takes it's own sweet time to decide.

Expect it to take a week.
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Offline Roobarb

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Re: How to complain about an eBay seller??
« Reply #10 on: Tuesday 21 July 20 21:19 BST (UK) »
I haven't been able to ask eBay to step in, I can't do that because the automated reply is saying the item is on the way, contact the seller.  Hermes says it isn't on the way and the seller doesn't respond. That's why I was asking how I can get eBay to step in.
Bell, Salter, Street - Devon, Middlesbrough.
Lickess- North Yorkshire, Middlesbrough.
Etherington - North Yorks and Durham.
Barker- North Yorks
Crooks- Durham
Forster- North Yorks/Durham
Newsam, Pattison, Proud - North Yorks.
Timothy, Griffiths, Jones - South Wales

Offline Biggles50

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Re: How to complain about an eBay seller??
« Reply #11 on: Tuesday 21 July 20 22:37 BST (UK) »
You need to follow the Ebay procedures for an item that has not been received.

Send the seller a message advising that the item has not been received.

Wait, and they have 8 days to respond.

If they fail to respond raise a request for Ebay to step in, Ebay will freeze the amount you paid in the sellers Paypal account.

Eventually Ebay will give you your cash back.

You can telephone Ebay if you cannot do anything online.

BTW

How long has it been since you purchased the item?
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Offline Roobarb

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Re: How to complain about an eBay seller??
« Reply #12 on: Tuesday 21 July 20 22:42 BST (UK) »
I've sent two messages to say it has not been received, they said I will receive it, then ignored my further messages because they haven't sent it. That was more than eight days ago. I am unable to raise it with eBay as I just get an automated message that the item has been sent. It hasn't. I didn't pay by PayPal, I paid by credit card.
Bell, Salter, Street - Devon, Middlesbrough.
Lickess- North Yorkshire, Middlesbrough.
Etherington - North Yorks and Durham.
Barker- North Yorks
Crooks- Durham
Forster- North Yorks/Durham
Newsam, Pattison, Proud - North Yorks.
Timothy, Griffiths, Jones - South Wales

Online Girl Guide

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Re: How to complain about an eBay seller??
« Reply #13 on: Tuesday 21 July 20 22:43 BST (UK) »
Have you tried the below option?  You may need to wait until the day time before you can do this.



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Offline Roobarb

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Re: How to complain about an eBay seller??
« Reply #14 on: Tuesday 21 July 20 22:57 BST (UK) »
No I haven't GG, was hoping to avoid that. Looks like I might have no other option.  :(

Thanks for replies.
Bell, Salter, Street - Devon, Middlesbrough.
Lickess- North Yorkshire, Middlesbrough.
Etherington - North Yorks and Durham.
Barker- North Yorks
Crooks- Durham
Forster- North Yorks/Durham
Newsam, Pattison, Proud - North Yorks.
Timothy, Griffiths, Jones - South Wales

Offline durhamgirl73

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Re: How to complain about an eBay seller??
« Reply #15 on: Tuesday 21 July 20 23:16 BST (UK) »
My Ebay
Purchase History
More Actions
I Didn't Receive It

We hope you get your item soon
Let the seller know you didn't receive the item. Once you do, they have 8 calendar days to respond. If you don't hear back or can't sort something out, you can ask us to step in beginning Jul. 30.

* I Want A Refund
* I Want The Item

Add A Message To The Seller

Offline Roobarb

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Re: How to complain about an eBay seller??
« Reply #16 on: Wednesday 22 July 20 08:43 BST (UK) »
Thanks but as I said in previous replies, that doesn't work as the system says the seller has sent the item, although they haven't.
Bell, Salter, Street - Devon, Middlesbrough.
Lickess- North Yorkshire, Middlesbrough.
Etherington - North Yorks and Durham.
Barker- North Yorks
Crooks- Durham
Forster- North Yorks/Durham
Newsam, Pattison, Proud - North Yorks.
Timothy, Griffiths, Jones - South Wales