Author Topic: Ancestry Messaging Service  (Read 746 times)

Offline Pheno

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Ancestry Messaging Service
« on: Sunday 23 August 20 12:26 BST (UK) »
Further to comments made previously about this I now seem to have yet another anomaly.

I am on the Ancestry.co.uk site and notice I have a new message according to the envelope icon.  However when I click on it to open and read I am always taken to the login page for Ancestry.com and until I log in there I can't read the message.  Previously I could read messages without having to change sites.

Anybody else experiencing this and maybe know how to overcome it if possible?

Pheno
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Offline rosie17

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Re: Ancestry Messaging Service
« Reply #1 on: Sunday 23 August 20 12:33 BST (UK) »
I had the same problem on Friday and kept showing I had 35 messages which I could not get rid of kept asking me to login  ..Seems to be okay now but the only annoying thing is not being able to delete messages from other people  ::)

Rosie

Online heywood

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Re: Ancestry Messaging Service
« Reply #2 on: Sunday 23 August 20 13:29 BST (UK) »
I have it too. If I click on messages, it takes me to Ancestry.com to sign in.
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Offline Pheno

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Re: Ancestry Messaging Service
« Reply #3 on: Sunday 23 August 20 13:34 BST (UK) »
It's annoying isn't it - especially as I have read the message once by going through this rigmarole but then the icon displays the fact that there is a message - only to find it is the same message.

Also I no longer seem to get notification through my ordinary mail that there is an Ancestry message - unless that is because it is the same message just recycling round.

Pheno
Austin/Austen - Sussex & London
Bond - Berkshire & London
Bishop - Sussex & Kent
Holland - Essex
Nevitt - Cheshire & Staffordshire
Wray - Yorkshire

Offline Crumblie

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Re: Ancestry Messaging Service
« Reply #4 on: Sunday 23 August 20 13:55 BST (UK) »
I thought it was just me. A couple of days ago I received an email saying I had been sent a message, I clicked the link, signed in and read it. A few hours later I logged in to Ancestry.co.uk and was told there were 5 messages, 4 of which have been there at least a year and it wants me to sign in to Ancestry.com to read them. What on earth is going on with Ancestry? Hopefully their new owners will buy some more hamsters to power the servers.

Offline Mckha489

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Re: Ancestry Messaging Service
« Reply #5 on: Wednesday 14 October 20 00:21 BST (UK) »
Have they now stopped sending an email when you get a message?

I discovered I had one, from the envelope icon.  No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!

So frustrating
currently concentrating on a number of Staffordshire families.

Online PaulineJ

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Re: Ancestry Messaging Service
« Reply #6 on: Tuesday 03 November 20 08:24 GMT (UK) »
It's still playing silly beggars, showing new messages on .co.uk but disappears on .com.

I managed to overcome it simply by typing the URL ancestry.co.uk/messaging rather than the
.com that the envelope takes you to.

Pauline

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Offline Romilly

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Re: Ancestry Messaging Service
« Reply #7 on: Tuesday 03 November 20 10:50 GMT (UK) »
Have they now stopped sending an email when you get a message?
I discovered I had one, from the envelope icon.  No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!
So frustrating

Yes, I havenít had any message notifications to my Mailbox for ages now, but Iíve had replies on Ancestry. Itís frustrating, because I come across them by chance... and presumably I miss some.

Romilly.
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Online Albufera32

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Re: Ancestry Messaging Service
« Reply #8 on: Tuesday 03 November 20 10:56 GMT (UK) »
I suspect Ancestry may not be to blame for the apparent lack of email notifications - it is Windows that is to blame, or more specifically windows mail "junk" attribution.

I would hazard a guess that what is happening is that mail is seeing a message from Ancestry with a link to the website and classing it as spam, so automatically sending it to the junk folder.
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