NHS Contact Tracing App

[LizzieL]

Now available to download.
Just tried to download it, but got a message to say it needs IOS 13.5 or later. So looks like my  i-phone is too old to use it. I only got it in August 2018.

[mckha489]

Can’t you download the latest iOS?

[LizzieL]

Doesn't seem possible. It is set to automatically update, but that only updates to newer versions of IOS 12. It is now 12.4.8. I don't think it has updated for a while - probably not supported any more.

[kiwihalfpint]

Seems you aren't the only one.

This from the Daily Mail.

https://www.dailymail.co.uk/news/article-8297475/NHSX-Covid-19-contact-tracing-app-doesnt-work-two-year-old-phones.html


Cheers
KHP

[LizzieL]

Doesn't that article refer to the previous app trialled on the Isle of Wight, which was discontinued "for technical reasons". That seemed to have problems with many sorts of phones

[kiwihalfpint]

Sorry, I didn't realise that there was a previous trial ...

I can understand old phones not being able to get the app, but not the newer ones.


Cheers
KHP

[LizzieL]

Newer ones can, OH has downloaded it, but mine, at just over two years is now considered old.

[Romilly]

I can’t download it, - my phone is too old!

There must be a lot of us in the same boat😨

Romilly.

[cuffie81]

iPhones as old as the iPhone 6S and 6S Plus (released 2015) and the iPhone SE (released 2016) support iOS 14. All iPhones released after those also support iOS 14.

If you have an iPhone that supports iOS 14 then you may want to contact Apple Support and find out how to get it upgraded.

If you have an older iPhone that doesn't support iOS 14, regardless of when you got it, then you simply have a very old phone (ie 6+ years old, from release) that's no longer supported by Apple and have to accept that app developers may not support it either.


Wikipedia page detailing iPhone versions and their supported iOS version:
https://en.wikipedia.org/wiki/List_of_iOS_and_iPadOS_devices