Author Topic: Life Story on Ancestry  (Read 512 times)

Offline Darwin

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Re: Life Story on Ancestry
« Reply #9 on: Thursday 05 November 20 18:39 GMT (UK) »
I had a very helpful chat with an Ancestry adviser and she confirmed what people said above that Ancestry has a bank of recognised names that it defaults to. I'll just have to live with it and not use the LifeStory - to be honest I'm not that keen on it anyway but the errors in it are annoying me.
Devon: Sloman & Parsons
Banffshire: McGregor & Ogg
Census information is Crown Copyright  http://www.nationalarchives.gov.uk

Offline Darwin

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Re: Life Story on Ancestry
« Reply #10 on: Friday 06 November 20 07:06 GMT (UK) »
OK the problem is worse than I thought and I've decided I'm not going to live with it. I've been a member of Ancestry for 16 years and I pay them a lot of money for a service that's now not working for me. It's not just the LifeStory that's messed up. I could live without that but due to Ancestry's failure to include Tiverton, Devon in their locations, I can't search on any of my people that have Tiverton as a location for their events. For example, I just looked at one that I have entered the births, census returns & marriage for Tiverton, Devon (which is reflected accurately in the facts) and tried to search further but the search defaults to Tiverton, Cheshire.

This might seem like a minor problem affecting one small place but it isn't. Tiverton, Devon is a significant town in Devon (pop 20,000) and also an official registration district of BMD for a wider area. Tiverton, Cheshire is tiny village (pop 300) so the default to it is utterly ridiculous.

It gets worse... The old name for Devon is Devonshire so it comes up a lot in records but instead of defaulting to Devon, England (pop 200,000) Ancestry defaults to Devonshire, Bermuda (pop 7,000). I am not going to accept this. Ancestry needs to do its homework on English place names and their significance. I've filed another query with them and I'll keep you updated on their response.

Update: 12 hours later and I've just received a generic reply telling me to fill in the locations properly. I've responded that I know how to do that and I want them to pass my complaint up the chain to people with the power to deal with it.

Devon: Sloman & Parsons
Banffshire: McGregor & Ogg
Census information is Crown Copyright  http://www.nationalarchives.gov.uk

Offline Darwin

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Re: Life Story on Ancestry
« Reply #11 on: Sunday 15 November 20 09:03 GMT (UK) »
Good news!
Ancestry have been very helpful and after I sent them some screenshots they requested, they've agreed to add Tiverton, Devon to their locations, which will solve the problem.

They can't add Devonshire because as an old name, it comes up less often than Devonshire, Bermuda so I can live with that as almost all records use Devon.

It just goes to show that if you know they can and should fix a problem, you should pursue it because once they can see you have a strong case for changing something, they'll do it.
Devon: Sloman & Parsons
Banffshire: McGregor & Ogg
Census information is Crown Copyright  http://www.nationalarchives.gov.uk