I'd be grateful for any advice.
I searched the GRO Indexes to find the death of my ancestor, Lucy Ford, who died in 1863 in Stratfield Mortimer in Berkshire, but couldn't find her listed anywhere even though I tried several different searches.
However she is listed in FreeBMD and I got the GRO Index number there and used that to order her death certificate at GRO.
from FreeBMD: Deaths Mar 1863 WATSON Lucy Bradfield 2c 228
However, the GRO have refunded me and didn't send the death certificate. I double checked the image on FreeBMD and the page numbers are correct.
Does this mean that her death certificate doesn't exist? Or could anyone tell me if there is another way of getting hold of her death certificate.
Many thanks