HP Deskjet 3700 all in one printer.

[Jessie 46]

I bought this printer a year ago and only use it occasionally .

I can scan and print from it no problem but when I try to print e.g. a document from laptop nothing happens. I never had this problem before .
I am the only one who uses both laptop and printer .
I have removed and then reinstalled it a few times today but still nothing.
Any advice very gratefully received .
Thank you

Jessie

[Alan b]

Have you turned it off and then back on again at the mains ?

[Jessie 46]

Yes I have removed it reinstalled it three times today.

Can't figure it out at all especially when after scanning something I could print it .

[UK4753]

When you installed the software were you able to print a test message?
 

[Jessie 46]

Thank you for all your advice I am going to leave it for a few days and go back and try again if not I can seeing me investing in a new one .
It's not appearing on my desk top either so I'm sure I'm not doing something  correct
I've never been lucky with HP laptops either .
We had our internet update was thinking it might be something to do with that .

Jessie

[Ian Nelson]

I was gifted an HP for free because they couldn't use it without online permission of HP because they signed up for the Ink Supply Program.
I tried to hack it and just use Generic Printer Drivers bypassing HP.  FAIL!
I can't even donate it to a charity shop at the moment so it's a prop for an ipad.
I use a Canon 3650 All-in-one and re-ink my own cartridges with £ shop ink bottles + syringe.   Works fine.

[Jessie 46]

I had an Epsom for years and no bother with it could print from Kindle Fire as well this one is unbelievable .It is two weeks past warranty .
I've been trying again all morning but no luck once shops open up again I am going to get a new one
One thing it has passed a few hours of being stuck indoors . I do hate to be beat but this has got me bamboozled.

Thanks for your input .

Jessie

[familydar]

Hi Jessie

I have an HP 3 in 1 which I use solely for scanning these days, and a couple of weeks back it no longer gave me the normal scan dialogue box when I opened the HP scanning application.  I discovered through googling that the software used by my particular machine depends on Adobe Flash, which is no longer supported.  One of the first things the HP scanning program apparently does upon launch is check today's date, and when it finds that it's past the last supported date which was some time in January, it decides it doesn't want to play any more.  The workaround is to temporarily change the date on your computer (I just change the year), launch the HP program, then change the date back before scanning (otherwise the scan dates are wrong).

I know this isn't the problem you're experiencing but I do wonder if flash might be behind the issues - maybe the software is trying to check ink levels and can't.  You might manage to find something by googling along the lines of "HP 3700 won't print".

If you're definitely "pointing" at the right printer another possibility is that there's something hanging around at the head of the print queue which needs deleting before anything else can happen.

Jane :-)

[Mike Morrell (NL)]

@Famildar makes some good points.

I have a Canon 3in1 which (thankfully) works just fine.

There are perhaps a few things you could check via Windows settings (if you haven't already done so!). The examples are from W10.

1. Open Windows 'Settings' and click on 'Printers & Scanners'. Check that the Printer is Online (=not Offline).

2. Click on the Printer/Scanner. "Open queue" allows you to see if there's an old document clogging up the queue. Remove any old documents from the queue. 'Manage documents' allows you to print a test page, run the Windows 'troubleshooter' and check the printer properties (as far as you're able to). At the bottom of the 'Maintenance' Tab (under Properties), there's a button "Show printer status". This will tell you if any ink cartridges are empty.

At some level in Windows, the scanner and printer are seen as 2 separate devices. So it's possible that the scanner works while the printer doesn't.

So the last thing to check is that the printer status is shown as "Ready" (or OK) in the program that you're trying to print from (Word in the example).


As a last resort you could try "removing the printer" (see below), disconnecting the USB cable, reconnecting it and using the "add printer" to let Windows find it and initialise it again.