ScotlandsPeople Image paid problem

[BillyF]

I was researching OPR marriages just now, in the 1700s; in the list of results there were 7 that said image paid but not by me they weren`t!! Some of the names were completely off my radar!!

These images do not appear in my saved images so is this just a technical fault. I was going to email SP with the list but it looks as if you can`t attach a file to their message.

Not sure what, if anything, to do.

[dowdstree]

I would think it is a technical fault. They have been doing a fair bit of updates recently so maybe there has been a glitch somewhere along the line.

Very honest of you to try to email them but as you say you cannot attach a file. Perhaps you could just list the Parish etc. if you want  but I am sure they will soon rectify this.

Dorrie

[Gadget]

If you repeat the search, do they come up again?

If so, you could do a screen grab and also send a message to them explaining the problem (as you have here) and the search criteria and say that you have a screen shot, if they'd like to see it.

You will probably get an e-mail reply and you can then send the screen grab if they ask for it.

If you don't get it coming up again, it was probably a transient glitch.

Gadget

[CraigM63]

I have had the same issue with OPR births recently, and was wondering the same thing until the penny dropped. A page from the OPRs usually has multiple names recorded on it, and when you order the page to look at the person you are interested in, you don't just get the entry for the person you are interested in, you get the whole page with all the entries. The names that you haven't paid for will be the names of all the other people recorded on the same page that contains the name of the person you did pay for, if that makes sense.

[Forfarian]

I was researching OPR marriages just now, in the 1700s; in the list of results there were 7 that said image paid but not by me they weren`t!! Some of the names were completely off my radar!!

These images do not appear in my saved images so is this just a technical fault. I was going to email SP with the list but it looks as if you can`t attach a file to their message.

Not sure what, if anything, to do.

If you have viewed one entry on a page, then all the others on the same page will show up as viewed.

You do not need to do anything.

[Gadget]

Yes, of course.  I missed reading  OPR

 

[dowdstree]

Me too Gadget 

Dorrie

[CraigM63]

It's the same for census records as well. I had the 1891 census record for my 2x great grandfather and his family, and when I went looking for his married sister sometime later, I found to my surprise that I'd already paid to view her and her family. It turned out they were living next door to him and his family, and both families appeared on the same enumeration sheet, so by purchasing one I had inadvertently purchased both.

Edited to add that it is also the same for statutory registrations, although it's a little less apparent because the number of names on a page is fewer. Just checked one of the other names on the page of my grandfather's birth registration, and that name also shows up as being paid for.

[Rosinish]

I think this came about after the last takeover & a welcomed change!

Prior to this & the free indexes, I paid for more than 1 record on the same page a few times.

When I discovered it, I began an excel sheet with all the previous searched/saved images which was very time consuming but I no longer need to log them & it's saved me a few £s I'm sure.

Annie