Author Topic: Is Ancestry DNA down?  (Read 703 times)

Offline Gadget

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Is Ancestry DNA down?
« on: Thursday 29 April 21 17:10 BST (UK) »
I've just been checking my Ancestry DNA and, although it shows the top info, when I click on show all matches or even the 4th cousins or closer, I get a blank page with just a line of general text. I can view Thrulines (on right)  and Ethnicity (on left} but not my matches.

I've checked on Firefox and Chrome and have logged out (which clears the cookies) and re-tried.  It was fine earlier today.

Does anyone else have this problem?

Gadget
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Offline Flemming

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Re: Is Ancestry DNA down?
« Reply #1 on: Thursday 29 April 21 17:13 BST (UK) »
Yes, same here. One of the kits I use was ok for a while but that's gone the same way as well. Does it mean some upgrade is going on, or just someone has tripped over the electric cable?

Offline Gadget

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Re: Is Ancestry DNA down?
« Reply #2 on: Thursday 29 April 21 17:15 BST (UK) »
I've just logged out, closed browser and then went in again and clicked on 'Starred matches' and they came up. I then did a Reset filters and then all matches and they suddenly appeared!

They must have been playing games  ::)
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Offline Flemming

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Re: Is Ancestry DNA down?
« Reply #3 on: Thursday 29 April 21 17:18 BST (UK) »
Just got this at the top of the screen.

Quote
Note:  You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible.


Offline Flemming

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Re: Is Ancestry DNA down?
« Reply #4 on: Thursday 29 April 21 17:19 BST (UK) »
Just tried your trick and it worked.

Offline Gadget

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Re: Is Ancestry DNA down?
« Reply #5 on: Thursday 29 April 21 17:21 BST (UK) »
Trees was working as I've been loading lots of pics.

I've not had the message but it's certainly odd!
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Online heywood

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Re: Is Ancestry DNA down?
« Reply #6 on: Thursday 29 April 21 17:22 BST (UK) »
Just got this at the top of the screen.

Quote
Note:  You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible.

I have that too.
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Offline Crumblie

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Re: Is Ancestry DNA down?
« Reply #7 on: Thursday 29 April 21 17:49 BST (UK) »
When I try to view any documents in Ancestry I am just getting blank pages so they seem to be having quite a few problems.

Offline Flemming

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Re: Is Ancestry DNA down?
« Reply #8 on: Thursday 29 April 21 17:53 BST (UK) »
That's happening for me as well now.