Author Topic: Ancestry Login problem  (Read 392 times)

Offline louisa maud

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Ancestry Login problem
« on: Wednesday 14 July 21 14:21 BST (UK) »
I have been signed into Ancestry for almost forever, it is treating me as if I am not signed in and sending me to the subs page to purchase a sub every time I do a search

Louisa Maud
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Offline groom

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Re: Ancestry Login problem
« Reply #1 on: Wednesday 14 July 21 19:47 BST (UK) »
This was coming up on a lot of forums yesterday - I think it's a glitch.
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Offline louisa maud

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Re: Ancestry Login problem
« Reply #2 on: Wednesday 14 July 21 20:21 BST (UK) »
Thanks  groom,  a pesky nuisance

LM
Census information is Crown Copyright,
from  www.nationalarchives.gov.uk

Granath Sweden and London
Garner, Marylebone Paddington  Northolt Ilford
Garner, Devon
Garner New Zealand
Maddieson
Parkinson St Pancras,
Jenkins Marylebone Paddington
Mizon/Mison/Myson Paddington
Tindal Marylebone Paddington
Tocock, (name changed to Ellis) London
Southam Marylebone, Paddington
Bragg Lambeth 1800's
Edermaniger(Maniger) Essex Kent Canada (Toronto)
Coveney Kent Lambeth
Sondes kent and London


Offline mrsruz

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Re: Ancestry Login problem
« Reply #3 on: Thursday 15 July 21 07:51 BST (UK) »
I have a similar problem. Have been with Ancestry forever. Last week, got a message on my e mails to say that my membership was about to run out & asking for all my bank details. I was very wary of this, as I have had the same bank for 15 years. I don't have a credit card, just a debit card.
Yesterday  & the day before I tried to update the info, as the card now has a new expiry date. Every time I tried to enter it I got an error message(please try again later). I have had a similar message on look ups I have been doing. I live in Spain which makes phoning them an expensive business as I only have my pension to live on.
Anyone any ideas what I can do, please.

Offline groom

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Re: Ancestry Login problem
« Reply #4 on: Thursday 15 July 21 11:45 BST (UK) »
You could try contacting them through messenger on their Facebook page

https://www.facebook.com/AncestryUK/

Or through their support page

https://support.ancestry.co.uk/s/contactsupport
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Offline Gadget

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Re: Ancestry Login problem
« Reply #5 on: Thursday 15 July 21 11:48 BST (UK) »
Yesterday or the day before, I had a strip announcement across the top of the page saying that they were experiencing problems intermittently.  It did seem to drop a few times and I had to refresh but I've not had the problems that are described here.

I've been on the site more or less constantly as I've been doing a big tree overhaul.
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Offline mrsruz

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Re: Ancestry Login problem
« Reply #6 on: Thursday 15 July 21 14:08 BST (UK) »
Thanks for the suggestion. I tried an E mail in response to one they sent me, telling my my membership was about to expire & requesting information which they already have......no response. To be honest, I was concerned that it was a scam, so just pointed out that they already have the information they were requesting & that all I actually needed to do was update the expiry date of my bank card (although  it was actually renewed in Dec 2019 & has caused no problem before, even when I changed from annual to monthly payment