Author Topic: Problem with find My Past  (Read 1396 times)

Offline Jool

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Re: Problem with find My Past
« Reply #9 on: Thursday 11 November 21 00:34 GMT (UK) »
Just tried on my phone (different browser) and still can't access any records. 
Oh well, I'll try again tomorrow, Martha has been dead since 1848 so she's not going anywhere  ;D
Robbins - Wolverhampton.
Spooner - Monmouthshire & Wolverhampton.
Warner & Loundes - Dudley/Smethwick.
Dod(g)son - Heysham/Liverpool/Wolverhampton

Offline bearkat

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Re: Problem with find My Past
« Reply #10 on: Thursday 11 November 21 08:15 GMT (UK) »
Not working for me this morning  >:(
Middx - VAUS, ROBERTS, EVERSFIELD, INMAN, STAR, HOLBECK, WYATT, BICKFORD, SMITH, REDWOOD
Hants - SMALL, HAMMERTON, GRIST, FRYER, TRODD, DAGWELL, PARKER, WOODFORD, CROUTEAR, BECK, BENDELL, KEEPING, HARDING, BULL
Kent - BAYLY, BORER, MITCHELL, PLANE, VERNON, FARRANCE, CHAPMAN, MEDHURST, LOMAX, WYATT, IDEN
Devon - TOPE, BICKFORD, FOSTER
YKS - QUIRK, McGUIRE, BENN
Nott/Derbs - SLACK
Herts - BARNES
L'pool- PLUMBE
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Offline suey

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Re: Problem with find My Past
« Reply #11 on: Thursday 11 November 21 09:22 GMT (UK) »
It's been working for me all evening. I wonder what they're up to.

Tinkering in readiness for the 1921 perhaps?. 
Sad that the cynic in me thinks they’re about to lump us with another unnecessary ‘new, improved’ something or other that we either don’t need nor want  ::)
All census lookups are Crown Copyright from www.nationalarchives.gov.uk
Sussex - Knapp. Nailard. Potten. Coleman. Pomfrey. Carter. Picknell
Greenwich/Woolwich. - Clowting. Davis. Kitts. Ferguson. Lowther. Carvalho. Pressman. Redknap. Argent.
Hertfordshire - Sturgeon. Bird. Rule. Claxton. Taylor. Braggins


Offline Jebber

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Re: Problem with find My Past
« Reply #12 on: Thursday 11 November 21 09:55 GMT (UK) »
It’s working fine for me and has been since I logged in at 8.30AM.
CHOULES All ,  COKER Harwich Essex & Rochester Kent 
COLE Gt. Oakley, & Lt. Oakley, Essex.
DUNCAN Kent
EVERITT Colchester,  Dovercourt & Harwich Essex
GULLIVER/GULLOFER Fifehead Magdalen Dorset
HORSCROFT Kent.
KING Sturminster Newton, Dorset. MONK Odiham Ham.
SCOTT Wrabness, Essex
WILKINS Stour Provost, Dorset.
WICKHAM All in North Essex.
WICKHAM Medway Towns, Kent from 1880
WICKHAM, Ipswich, Suffolk.

Offline Bookbox

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Re: Problem with find My Past
« Reply #13 on: Thursday 11 November 21 09:57 GMT (UK) »
It's not affecting everyone, apparently ...

Thank you for your email.
We are sorry that you were sent an account update email in error. We've been doing some internal updates which have caused an error for some customers.
We're aware of the issue and we're working to remedy the situation now.
To check your account status please go to my account, my subscription manage my subscription.
Thank you for your patience.

Offline Gadget

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Re: Problem with find My Past
« Reply #14 on: Thursday 11 November 21 10:04 GMT (UK) »
I wonder if it's to do with auto-renew . 

I've always had auto renew turned on (my sub is due in March)  Today, I went in to check what the problems that others have might be and saw a little notice that suggested that I should turn on auto renew or my membership would expire in March 2022. I didn't turn it off so I think they've been adjusting things.

I suggest that, if you have problems, to check your subs status, just in case.
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Offline locksmith

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Re: Problem with find My Past
« Reply #15 on: Thursday 11 November 21 10:14 GMT (UK) »
I have always had auto-renew. I received the email regarding auto-renew earlier and thought that this might solve the problem if it had something to do with this. Going into my account there no longer appears to be an option to tun on/off auto renew unless it is extremely well hidden.

Simon


Offline candleflame

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Re: Problem with find My Past
« Reply #16 on: Thursday 11 November 21 10:18 GMT (UK) »
I've just seen a post on FB from Find my past this  morning  theyve sorted it and apologising.
It's not letting me copy it across to here though. Can anyone else copy it over ? Thanks.

EDIT I've typed it out old school on my next post on this thread. They posted it 40 minutes ago so at about 10 am uk time.
North East of England

Offline locksmith

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Re: Problem with find My Past
« Reply #17 on: Thursday 11 November 21 10:30 GMT (UK) »
On FB they don't say that they have sorted it.

Findmypast
Hello ******
We're sorry that you've been experiencing issues accessing records. We've been doing some internal updates which have caused an error for some customers.
We're aware of the issue and we're working to remedy the situation now.
Please could you try again, and if the same issue occurs, please could you let us know which records you're trying to access. Thank you for your patience.

Simon