Problem with find My Past

[groom]

There does seem to have been a problem which they have acknowledged on their FaceBook pages and groups. A lot of people suddenly found their membership was shown as expiring on the 11th November - which was about the time they had the trouble with people being unable to get access as it said they weren't subscribed. Mine shows that even though I still have 2 months to run. However by going into Manage Subscriptions it shows my account as running from 11th Nov 2021  to 23rd January 2022. It looks as if they had to do this to get round the error.

[HarryW]

Oddly, my subscription which runs from June to June is shown as expired on 11 November, but I can still access the site as normal.

[Gadget]

Oddly, my subscription which runs from June to June is shown as expired on 11 November, but I can still access the site as normal.

If you check the Current Sub, you'll find it has Nov 11 2021 - to June 2022.  I have a Nov11-March 2022 (my usual renewal date)

Add - sorry for typos, I think I've corrected them all now - sticky keys on a small keyboard.

[HarryW]

Modified - Just realised that it doesn't show on the subscriptions page, I needed to go into "Manage My Subscription"

[Top-of-the-hill]

  It looks as if my sub should have expired on 10th October, but was renewed on 11th November. The sub runs until October 2022. The invoice says I paid £146.67, which is neither the full sub or the reduced amount which I actually paid!

[cuffie81]

I think the amount shown on the invoice is just a bit of shonky code that's simply calculating a pro-rata amount (of the full price) based on the time difference between the invoice "Started On" datetime and the "Renews On" datetime. And for good measure, completely ignoring the loyalty discount.

[Gadget]

Yes. It's just to make sure their accounts are in order

[familydar]

FindMyPast got back to me late yesterday afternoon.  Their customer services rep wrote

"I am sorry your automatic renewal was turned on, this was down to an error on our side. As was the invoice you where sent
No charge has been incurred and your subscription remains valid until the 24th November 2021. When you review the invoice it is confirmed that £0.00 charge has been taken.
I am sorry you did not get a renewal reminder, these are now only sent if the automatic renewal was removed, and in this case it was turned on in error.
If you allowed this subscription to renew it would be charged at £135.99 with your 15% discount
Would you like me to remove that for you?"

I've decided to leave my auto-renew set as they have now confirmed how much they will be taking.  Interesting what they say about only giving advance notice if auto-renew NOT set.

Jane :-)

[Top-of-the-hill]

  I think they should send a notice when the renewal is due, if only to prepare me for the shock when they take the money! I must make a note on the calendar.