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Author Topic: Findmypast can't access Family Tree  (Read 797 times)

Offline manukarik

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Findmypast can't access Family Tree
« on: Sunday 28 November 21 16:26 GMT (UK) »
Any one else having issues opening their family tree on Findmypast. I have contacted them - no reply yet.

This is the message I am getting:

Something went wrong

Try refreshing the page. That should take you back to your tree, or on to the login page if you’ve accidentally logged out.

If the problem still persists, contact our Customer Support team.
Clarkson, Tolladay, Prevost, Killick, Hicks

Offline PaulineJ

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Re: Findmypast can't access Family Tree
« Reply #1 on: Sunday 28 November 21 17:29 GMT (UK) »
Fine for me.
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Offline manukarik

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Re: Findmypast can't access Family Tree
« Reply #2 on: Sunday 28 November 21 17:42 GMT (UK) »
Thanks PaulineJ. Just me then!
Clarkson, Tolladay, Prevost, Killick, Hicks

Offline manukarik

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Re: Findmypast can't access Family Tree
« Reply #3 on: Sunday 28 November 21 17:43 GMT (UK) »
I'm back in now. Must just have been a blip!
Clarkson, Tolladay, Prevost, Killick, Hicks

Offline andrewalston

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Re: Findmypast can't access Family Tree
« Reply #4 on: Sunday 28 November 21 18:23 GMT (UK) »
They had problems with trees earlier in the week. Might have been the back end of whatever it was then,
Looking at ALSTON in south Ribble area, ALSTEAD and DONBAVAND/DUNBABIN etc. everywhere, HOWCROFT and MARSH in Bolton and Westhoughton, PICKERING in the Whitehaven area.

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Offline manukarik

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Re: Findmypast can't access Family Tree
« Reply #5 on: Sunday 28 November 21 18:31 GMT (UK) »
Thanks andrewalston!
Clarkson, Tolladay, Prevost, Killick, Hicks

Offline manukarik

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Re: Findmypast can't access Family Tree
« Reply #6 on: Monday 29 November 21 17:27 GMT (UK) »
There are still ongoing issues with FindMyPast Family Tree. Tree opens, but you can do nothing with it. The following message appears in a sidebar:

Something went wrong
Try refreshing the page. That should take you back to your tree, or on to the login page if you’ve accidentally logged out.

If the problem still persists, contact our Customer Support team.

Their technical team are working on it…
Clarkson, Tolladay, Prevost, Killick, Hicks
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