Author Topic: Canon Scanner/Printer  (Read 849 times)

Offline collin

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Re: Canon Scanner/Printer
« Reply #9 on: Sunday 09 January 22 08:59 GMT (UK) »
Its got me baffled, I have been into settings and the printer app it is telling me  we can't find a scanner and  no modems installed and to get the scanner app.  I think I will have to get someone who knows what they are doing, at least it is printing alright and photocopying.
Thanks for your help and advise
Collin Oldham Lancs   Rogers Dudley  Abbott  Ripley Derbys    Hartley Outwood Yorks

Offline collin

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Re: Canon Scanner/Printer
« Reply #10 on: Monday 10 January 22 11:47 GMT (UK) »
I have updated the drivers successfully and run the trouble shooter in settings and applied the fix but when I click on new scan I still get the message that no scanner was detected and to check connections ?? Its beyond me. 
Collin Oldham Lancs   Rogers Dudley  Abbott  Ripley Derbys    Hartley Outwood Yorks

Offline Crumblie

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Re: Canon Scanner/Printer
« Reply #11 on: Monday 10 January 22 12:04 GMT (UK) »
I hesitate to suggest it since it is printing and photocopying but if it was me I would unistall  the drivers and start from scratch installing again.

Offline collin

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Re: Canon Scanner/Printer
« Reply #12 on: Monday 10 January 22 12:18 GMT (UK) »
I thought about uninstalling and starting again.  I just e mailed Canon to see if they suggest anything.  On the display window there are 3 settings, copy, scan and cloud, copy is ok, scan does nothing and cloud just has a red error 2007 message, cannot display specified page, an error has occurred loading paper? so something is wrong somewhere  Thank you
Collin Oldham Lancs   Rogers Dudley  Abbott  Ripley Derbys    Hartley Outwood Yorks


Offline Calverley Lad

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Re: Canon Scanner/Printer
« Reply #13 on: Monday 10 January 22 12:46 GMT (UK) »
The 'error loading paper' is a common message.
I get this message when a sheet of paper has a turned over edge, thus not allowing paper to be fed into the paper feed.
 Brian
Yewdall/Yewdell/Youdall -Yorkshire

Offline KGarrad

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Re: Canon Scanner/Printer
« Reply #14 on: Monday 10 January 22 13:00 GMT (UK) »
Is the printer/scanner connected by WiFi? Or by USB cable?

If via WiFi, try connecting via USB.
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline collin

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Re: Canon Scanner/Printer
« Reply #15 on: Monday 10 January 22 15:24 GMT (UK) »
It's a cable, I unplugged it and put it back in.
Collin Oldham Lancs   Rogers Dudley  Abbott  Ripley Derbys    Hartley Outwood Yorks

Offline KGarrad

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Re: Canon Scanner/Printer
« Reply #16 on: Monday 10 January 22 15:28 GMT (UK) »
Have you tried a different cable?
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline collin

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Re: Canon Scanner/Printer
« Reply #17 on: Monday 10 January 22 17:46 GMT (UK) »
I had a look through the box of tricks but there isn't another like it, will have to get one. Just waiting to see if Canon reply with a suggestion
Collin Oldham Lancs   Rogers Dudley  Abbott  Ripley Derbys    Hartley Outwood Yorks