« on: Saturday 12 February 22 12:31 GMT (UK) »
I have used the government Probate Seach website extensively in the past, but noticed that it has been unavailable over the past few weeks for an "upgrade". I now find:
- I have to log in every time I want to do a search. This was not necessary before.
- After logging in, I am taken to my details page, rather than a search page.
- The font size used on the search page is huge.
- Scaling down the page in my browser scales images differently to text.
- Search does not seem to work as before. The search asks for a death date, but the date of probate is actually needed to find an entry.
- Search results seem to be in a random order, requiring each page to be checked to find the required entry.
- Having found the required page in the calendar, it is necessary to view the image to get to the order screen, a totally uneccessary step in my opinion as the image is already displayed on the screen!
- Navigation is awkward and not intuitive. Onscreen controls are clunky and inconsistent - a mixture of text and button based.
- The site crashes when I try to pay for a copy of a will, although payment is taken.
I have reported this via the feedback option on the site, but I haven'y heard back yet. Has anyone else had similar problems, reported them, and had a response? The site now looks like it has been constructed by someone who has absolutely no experince or training in website design or in how to design a simple and effective user interface.
I'm using Win 10, and Firefox as my browser. I have ads and pop-ups blocked, and I block all but strictly necessary cookies.
Anderson - Leics., Yorks.; Attwood - Worcs., Staffs., Salop; Baylis - Worcs.; Beach/Bache - Worcs., Staffs., Salop; Bills - Devon, Worcs.<br />Dovey - Worcs., Staff., Salop; Gill - Worcs.; Hampton - Worcs., Staffs.; Hancox/Hancocks - Worcs., Staffs.<br />Hill - Worcs., Staffs., Salop; Sherwood - Worcs., Staffs.; Stonyer - Worcs., Staff., Salop, Essex<br />Woodall - Worcs., Staffs.; Potter - Essex.
