Author Topic: HELP - Firefox automatic update failed, leaving me with chaos.  (Read 335 times)

Offline UKgirl

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HELP - Firefox automatic update failed, leaving me with chaos.
« on: Tuesday 22 March 22 14:50 GMT (UK) »
I am hoping that someone can offer me some advice/guidance.

Windows 10.
Computer shows: Firefox is up to date.
 
But, after the latest Firefox automatic update, many things have gone wrong.

Bookmark problems:
Bookmarks cannot be edited.
Toolbar bookmarks across the top of screen can still be seen & used, but the toolbar overflow bookmarks that go down the right of the screen when you click on the little double arrows have all disappeared.
Bookmark history cannot be seen

Also:

Large squares all over newspaper where there is a video, and also over Youtube videos stating:
XML Parsing Error; undefined entity
Location: https:// etc. etc.
Line number 15, Column 43:

or similar...

*****
I checked Firefox update history and found:

Firefox menu:
Settings > General > Firefox updates > Show update history

January - all updates state "The update was successfully installed"
96.0
96.01
96.02
96.03

February - problems appeared
97.0 Feb 10 still pending
97.0 Feb 11 still pending
97.0 Feb 12 install failed

97.01 Feb 19 successfully installed

March - problems continued
97.02 Mar 5 update could not be installed (patch apply failed)
98.0 Mar 9 update could not be installed (patch apply failed)

Total failed updates:
97.0
97.02
98.0

I have no idea how to rectify these failed updates. They are no doubt the cause of all my recent problems some of which are listed above. I did not seem to have any of these problems until after the very latest update attempt in March.

Questions:
1. 97.01 – successfully installed.
Would this successful install of 97.01 have included 97.0 which said “install failed”?

2. If I wait patiently. will the next update repair all these errors?

Thank you in advance for any help that you can offer. I don’t understand much about computers, and it has taken me more than a week of Googling just to discover this Firefox Update History menu. I feel pleased to have got that far, as I can now understand the problem, but I am at a loss as to what to do next.

Can I somehow remove the recent failed updates, or try to manually update them correctly somehow?

Of course, my Bookmarks are family history things so of vital importance. I can only see them by clicking the Sidebar-button. They then appear down the left of the screen but cannot be moved or edited. I desperately need everything to go back to normal.

Thank you,

UKgirl
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Offline LizzieW

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Re: HELP - Firefox automatic update failed, leaving me with chaos.
« Reply #1 on: Tuesday 22 March 22 15:43 GMT (UK) »
I've not had any problems with Firefox updates.  The last one was on 15 March and is 98.0.1.  Perhaps you should go to their website and download 98.0.1 and see if that works.

Online KGarrad

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Re: HELP - Firefox automatic update failed, leaving me with chaos.
« Reply #2 on: Tuesday 22 March 22 15:59 GMT (UK) »
I'm also on 98.0.1, and not having problems.

Have you tried reloading Firefox?
Garrad (Suffolk, Essex, Somerset), Crocker (Somerset), Vanstone (Devon, Jersey), Sims (Wiltshire), Bridger (Kent)

Offline UKgirl

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Re: HELP - Firefox automatic update failed, leaving me with chaos.
« Reply #3 on: Tuesday 22 March 22 16:11 GMT (UK) »
Thank you, LizzieW & KGarrad.

After reading your messages, I suddenly realised that my message that I posted was not exactly correct. - Sorry.

I thought that it was strange when I listed the updates, but I got a bit confused. Although it is not listed among those updates on the update history menu, my problems actually began on March 14 with the 98.0.1 update.

When I check my Firefox details, it is this that shows as my latest release and as "Firefox is up to date".

Why that does not appear among the update history menu, I have no idea.

But March 14 98.0.1 was the start of my problems.

****

Reloading Firefox - I am sorry, but what does this mean?

Do you mean closing the computer down and starting it again? That has been done very many times since March 14.

UKgirl
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Offline rayard

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Re: HELP - Firefox automatic update failed, leaving me with chaos.
« Reply #4 on: Tuesday 22 March 22 16:26 GMT (UK) »
My bookmarks list has changed too, not a problem at the moment. Seems to have divided them into two parts and put recent ones at the top.

Offline UKgirl

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Re: HELP - Firefox automatic update failed, leaving me with chaos.
« Reply #5 on: Thursday 24 March 22 15:47 GMT (UK) »
Hello again,

Thank you to those who read this query and to those who tried to help.

Today, there is good news. Wonderful news, in fact.

An update 98.0.02 has fixed all of the above problems. Which just goes to show, that patience is indeed a virtue.

I am so relieved.

Hopefully, this post will provide encouragement to anyone else who encounters a similar problem in the future.

UKgirl

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