Author Topic: Acer Chromebook Help.  (Read 422 times)

Offline wrjones

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Acer Chromebook Help.
« on: Tuesday 26 April 22 13:35 BST (UK) »
All I'm getting with my Acer Chromebook today is a completely blank screen.Help please?

Regards
William Russell Jones.
Jones, Griffiths. Stephens, Parry, Gabriel, Conway, Hughes, Evans, Roberts, Lea, Hanmer. Peake, Edwards. Newnes, Davies. Thomas. "Blythin".
All North Wales.
Conway, Durber, Cartlidge, Lovatt, Bebington. Brindley, Sankey, Brunt. Dean. Clewes. Rhodes. Mountford,Walker,Bache, "Gibbons"Hood. Taylor
All Stoke-on-Trent.
Francis - Nantwich Cheshire.
Dennell - Cheshire/Staffordshire.
Talbot-Shropshire
Census Information Is Crown Copyright,from www.nationalarchives.gov.uk

Offline Ashtone

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Re: Acer Chromebook Help.
« Reply #1 on: Tuesday 26 April 22 16:21 BST (UK) »
How old is it? Is it still under the 1-year manufacturer's warranty?

Just curious: Have you performed a Hardware Reset? Don't worry if you don't know what that is.
The issue could be a hardware failure of some kind. If it is still under warranty, contact Acer Support for repair options. If it is out of warranty, check with a local repair shop.

Here's the Acer support UK contact details webpage:
https://www.acer.com/ac/en/GB/content/service-contact

When you contact Acer, make sure you have your Acer product SNID number or the Serial number.
The number is probably located on on a label on the bottom of your product.

Offline wrjones

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Re: Acer Chromebook Help.
« Reply #2 on: Tuesday 26 April 22 18:21 BST (UK) »
Thanks it is around six months  old.

Regards
William Russell Jones.
Jones, Griffiths. Stephens, Parry, Gabriel, Conway, Hughes, Evans, Roberts, Lea, Hanmer. Peake, Edwards. Newnes, Davies. Thomas. "Blythin".
All North Wales.
Conway, Durber, Cartlidge, Lovatt, Bebington. Brindley, Sankey, Brunt. Dean. Clewes. Rhodes. Mountford,Walker,Bache, "Gibbons"Hood. Taylor
All Stoke-on-Trent.
Francis - Nantwich Cheshire.
Dennell - Cheshire/Staffordshire.
Talbot-Shropshire
Census Information Is Crown Copyright,from www.nationalarchives.gov.uk

Offline Ashtone

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Re: Acer Chromebook Help.
« Reply #3 on: Tuesday 26 April 22 18:45 BST (UK) »
Gosh, only 6 months old? Was it a "renewed"/"refurbished" product? Or brand new when you bought it?

FYI: Did you buy it from Currys? If you did, I believe Acer have a rule where a customer has to contact Currys instead, for any service support issues.

Question: Before the blank screen issue, did you turn off your Chromebook completely? Or do you usually just close the lid?


Offline wrjones

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Re: Acer Chromebook Help.
« Reply #4 on: Tuesday 26 April 22 23:28 BST (UK) »
I bought it off Amazon brand new.Yes I just close the lid.

Regards
William Russell Jones.
Jones, Griffiths. Stephens, Parry, Gabriel, Conway, Hughes, Evans, Roberts, Lea, Hanmer. Peake, Edwards. Newnes, Davies. Thomas. "Blythin".
All North Wales.
Conway, Durber, Cartlidge, Lovatt, Bebington. Brindley, Sankey, Brunt. Dean. Clewes. Rhodes. Mountford,Walker,Bache, "Gibbons"Hood. Taylor
All Stoke-on-Trent.
Francis - Nantwich Cheshire.
Dennell - Cheshire/Staffordshire.
Talbot-Shropshire
Census Information Is Crown Copyright,from www.nationalarchives.gov.uk

Offline Ashtone

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Re: Acer Chromebook Help.
« Reply #5 on: Tuesday 26 April 22 23:41 BST (UK) »
If you can, turn off the Chromebook completely. Don't just close the lid. Give it a few minutes, then turn it back on. If the problem persists contact Amazon. Hopefully the product is still under a proper warranty.

That's why I asked about it possibly being a refurb/renewed product. Some of the warranties on those second-hand devices are only 3 months. 

Offline wrjones

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Re: Acer Chromebook Help.
« Reply #6 on: Wednesday 27 April 22 08:18 BST (UK) »
A little update.I have this morning contacted Amazon via the "My Orders" process.It was delivered to me on the seventh of December last year.
Jones, Griffiths. Stephens, Parry, Gabriel, Conway, Hughes, Evans, Roberts, Lea, Hanmer. Peake, Edwards. Newnes, Davies. Thomas. "Blythin".
All North Wales.
Conway, Durber, Cartlidge, Lovatt, Bebington. Brindley, Sankey, Brunt. Dean. Clewes. Rhodes. Mountford,Walker,Bache, "Gibbons"Hood. Taylor
All Stoke-on-Trent.
Francis - Nantwich Cheshire.
Dennell - Cheshire/Staffordshire.
Talbot-Shropshire
Census Information Is Crown Copyright,from www.nationalarchives.gov.uk

Offline wrjones

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Re: Acer Chromebook Help.
« Reply #7 on: Wednesday 27 April 22 08:24 BST (UK) »
Of course in this case Amazon are only a third party, merely acting as an agent for the supplier.

Regards
William Russell Jones.
Jones, Griffiths. Stephens, Parry, Gabriel, Conway, Hughes, Evans, Roberts, Lea, Hanmer. Peake, Edwards. Newnes, Davies. Thomas. "Blythin".
All North Wales.
Conway, Durber, Cartlidge, Lovatt, Bebington. Brindley, Sankey, Brunt. Dean. Clewes. Rhodes. Mountford,Walker,Bache, "Gibbons"Hood. Taylor
All Stoke-on-Trent.
Francis - Nantwich Cheshire.
Dennell - Cheshire/Staffordshire.
Talbot-Shropshire
Census Information Is Crown Copyright,from www.nationalarchives.gov.uk