DNA 'managed by'. Who do you contact?

[jillruss]

I have lots of DNA matches where the persons name is followed in brackets by 'managed by' and another name.

Which one are we supposed to send messages to? I've been sending to the first name but perhaps that's why I'm not getting many replies?    Should I be messaging the 'managed by' name?

Jill

[Jill Eaton]

Jill

contact the "managed by" but put the name of the person you are matched to in the message.

I manage three other trees/DNA as well as my own. Basically, they have had their DNA done but I do the research for them and their tree.

[jillruss]

Thanks, Jill. I should have worked that out before I started messaging! I shall have to go back and re-do each one - when I can be bothered!

I'm still really happy with the few who have replied and have found a real gem of a result as well as a Canadian lady who I'm exchanging info with, but I'm still baffled by the others who don't reply. I'm now taking note of when they last logged in and - if it wasn't this year - I'm not bothering for now.

Having said that, I suppose if someone else is managing their results, the person might not have logged in for ages so that defeats that argument!

[sugarfizzle]

Jill, As far as I know, you have sent the message to the correct person, i.e. messages sent to 'FW managed by margaretjanew' (my husband) sends messages to me, as he is not at all interested in family history.

When you manage someone else's DNA you take responsibility for it completely.

For those you are particularly interested in it might be worth sending to again at some stage anyway, as I have found the odd one or two that respond to the second message, but not the first.

I'm not sure how I show to other people as far as logged in date goes. Since I use my tablet mainly and don't sign out then back in again every day, do I show as permanently logged in, or the date I actually signed in, which was some weeks ago?

Regards Margaret

[sugarfizzle]

Just looked at one of my matches, who manages 3 other tests as well.

Clicking on them individually shows the same 5 messages that we have exchanged, that is, all messages go to the manager.

Hope this helps

Regards Margaret

[jillruss]

Yes, it does. Thanks.

I am starting to get a few more replies now. On Monday I spent hours dealing with queries that came up - and enjoyed myself enormously! My family just roll their eyes!!

If I've got an answer from a match that leads to more info I will re-message the 'shared matches' to see if they will react to the info. It seems to work - some people just need a kick up the whatsit!!