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Census and Resource Discussion / Re: 1911 census can't sign in
« on: Thursday 16 April 09 21:46 BST (UK) »
Thanks all for replying.
Whatever you do DON'T remove 1911 cookies. It will remove "my records" and you will have to pay again to view them. Even if you've already downloaded images to your computer it still means you won't get the other RG78 records included in the price when they become available (summertime they say) nor I suppose, the infirmity column in 2012 unless you pay again. I made sure I read all the small print before I signed up.
I got a reply from them just now and, unbelievably they are telling me to remove cookies!
Thank you for contacting us, Please find the answer to your enquiry below:
Please try clearing out the cookies and Temp files from your internet browser then restarting your Pc. This should clear the issue.
If not can you please try using another web browser such as Mozilla Firefox or Google Chrome.
Also please be sure not to log into findmypast.com before trying to access 1911census.co.uk
Please give this a try and get back in touch if still experiencing issues.
Many Thanks
Kind regards
The 1911 Customer Support Team
Whatever you do DON'T remove 1911 cookies. It will remove "my records" and you will have to pay again to view them. Even if you've already downloaded images to your computer it still means you won't get the other RG78 records included in the price when they become available (summertime they say) nor I suppose, the infirmity column in 2012 unless you pay again. I made sure I read all the small print before I signed up.
I got a reply from them just now and, unbelievably they are telling me to remove cookies!
Thank you for contacting us, Please find the answer to your enquiry below:
Please try clearing out the cookies and Temp files from your internet browser then restarting your Pc. This should clear the issue.
If not can you please try using another web browser such as Mozilla Firefox or Google Chrome.
Also please be sure not to log into findmypast.com before trying to access 1911census.co.uk
Please give this a try and get back in touch if still experiencing issues.
Many Thanks
Kind regards
The 1911 Customer Support Team