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Technical Help / Re: Ancestry Two-step verification with DNA accounts not your own
« on: Saturday 20 April 24 02:30 BST (UK) »
Good morning Garry,
It took until the middle of February to finally get satisfaction and I telephoned them and spoke with a lady named Gina who assisted. I ended up getting the email provider to monitor what was happening with my messages and they were receiving them the same length of time to their server. As luck would have it they set up a webmail account with the parent company so I could get Ancestry emails through this one however it was not with issue and this is when I telephoned Ancestry and speaking to Gina.
Ancestry would not accept their email address they gave me so what Gina did was to set the email address herself on the Ancestry server and then sent me a code to make sure I could log into Ancestry using the email address. All in all it took about 30 minutes to set up by Ancestry, send me the code and waited until I logged out and then logged back in a couple of times with say a 5 to 10 minute delay between doing this. I had no problems after this, thank goodness. I also have an account with MyHeritage and their code reaches me in no more than 2 minutes. They went over to two step verification as well and this worked like a charm as well. If other platforms can get the verifications working smoothly what is the problem with Ancestry getting it right as well, who knows. I wish you well and perhaps you could investigate with your email provider to see if something can be done for you.
Kind regards Judi
It took until the middle of February to finally get satisfaction and I telephoned them and spoke with a lady named Gina who assisted. I ended up getting the email provider to monitor what was happening with my messages and they were receiving them the same length of time to their server. As luck would have it they set up a webmail account with the parent company so I could get Ancestry emails through this one however it was not with issue and this is when I telephoned Ancestry and speaking to Gina.
Ancestry would not accept their email address they gave me so what Gina did was to set the email address herself on the Ancestry server and then sent me a code to make sure I could log into Ancestry using the email address. All in all it took about 30 minutes to set up by Ancestry, send me the code and waited until I logged out and then logged back in a couple of times with say a 5 to 10 minute delay between doing this. I had no problems after this, thank goodness. I also have an account with MyHeritage and their code reaches me in no more than 2 minutes. They went over to two step verification as well and this worked like a charm as well. If other platforms can get the verifications working smoothly what is the problem with Ancestry getting it right as well, who knows. I wish you well and perhaps you could investigate with your email provider to see if something can be done for you.
Kind regards Judi