2
« on: Monday 24 June 19 20:33 BST (UK) »
Hello RootsChat Members,
Just wondering if there is any one who may be able to assist.
Laptop Will NOT Re-Connect to Home WiFi.
HP EliteBook, 8460p, 14” / HD / Core / i5 – 2540m / 3.30 GHz / 4 GB / WiFi / DVD / Laptop PC. / upgraded to Windows 10 PRO.
We purchased a backup Laptop (Sept. 2018), to use in an emergency, should any problem arise with our other main Laptops.
We first set it up (March 2019) with Firefox, Norton Protection, Open Office, and also is setup to work on our Home WiFi.
(Same as our 2-Laptops and 2-Tablets, with NO Problems.)
It was used for only 2-weeks, while undertaking Newspaper Research on Findmypast.
We did not use it for 2-months. When we tried to Re-Connect to the Internet (Home WiFi), this was NOT possible.
Also because we are unable to connect to the Internet, the Norton Protection is now showing critical and in need of updating.
I contacted the Seller, explaining the issue: nothing came of it. As it was 8-months, after the purchase date, they just did not want to know. Now at nine months, I can No-Longer send a Message to them.
I have been trying various things.
I did some google searches, finding various discussion sites, discussing this issue:
'Why I am NOT able to Re-Connect to the Internet'.
What I have tried:
At first, I tried what I have called - [METHOD ONE]:
I went to Control Panel / Network & Internet / Network & Sharing Centre /
(Now I am suppose to (Click on) 'Manage Wireless Network' (this Page does NOT have a Link to 'Manage Wireless Network', so unable to go further).
On this page it does show:
Option: 1. - 'Change Your Network Settings'.
(a). Connect To The Internet.
(b). Set Up A New Network.
(c). Manually Connect To A Wireless Network.
(d). Connect To A Workplace.
Option: 2. - 'Troubleshoot Problems'.
When I (click on) this Option, after detecting results, it tells me to Turn On 'Wireless Capabilities'
Use the Switch on the front or side of the Computer, or Function Keys, if available, to enable Wireless Capability on this Computer.
MY Question Is – Where is this button (how do I find it), or what Function Keys can I use?
I have also gone to Control Panel / Network & Internet / Network Connections:
On 'Change Adapter Option' –
How do I remove the RED Xs on Ethernet and WiFi?
Also, when I go to Settings / Network Internet / WiFi / - the button is in OFF Position, everytime I move it to the ON Position it continually reverts back to the OFF Position.
Not sure what is causing this to happen?
I Did a 'Network Reset'
(stating the following“This will Remove and then Re-Install, all your Network Adapters and set other networking components back to their original settings, might need to re-install other networking software afterwards, such as VPN Client Software or Vitual Switches).
After doing this, it did NOT appear to change anything. Not sure if it actual did work.
In Fact, NO matter what I try to do, nothing seems to change anything.
Going back to March 2019, when we first connected this Laptop to the Internet.
It is possible that I could have altered something (after connecting to the Internet), within the 'Control Panel' or 'Settings', causing the Laptop to block the connection to the Internet, during the next Re-Connection Process?
Being concerned with my privacy online, perhaps I changed something which may have changed the online settings, without knowing what I have done.
Can I take the Laptop back to the original settings (when it was first set up)?
(I did ask this Question of the Seller, No Response).
Would this help?
If so, how do I go about this?
I just seem to be going around in circles.
I have tried various things, but nothing seems to change.
Thanking you,
Jeanette H.
Show Posts