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Census and Resource Discussion / Re: A problem with Ancestry.co.uk
« on: Sunday 09 December 07 20:59 GMT (UK) »I can't log into Ancestry at all tonight. I tried via Mozilla Firefox and then IE, in case they were the problem. I get this very worrying message:QuoteLicense Limit Exceeded
What does this mean?
Your account is currently being used on another computer. Your Ancestry account provides a single-user license and can only be accessed by one person at a time.
How did this happen?
1.You are still logged into your account on another computer
Solution 1 – After 30 minutes of inactivity your account will be available and you will be able to login from any computer.
Solution 2 – On the computer that is currently logged in, click the “log out” button in the upper right hand corner of the Ancestry site. Your account will then be available from any computer.
2. Someone else has logged into your account
Solution – Contact customer support at 0800 404 9723 (free phone) or +1 801 705 7620 (a toll call) to reset your account and password.
As I am definitely not logged on on another computer (and my husband just went and checked his, although he hasn't logged on to Ancestry for weeks now), the other option seems to be that someone else has logged into my account. So I thought I'd ring the free phone number only to get a recorded message stating the office is only open Mon-Fri 9am to 5pm!
I feel slightly happier knowing that lots of others have problems too.
Lizzie
Hi Lizzie
I had this problem too, and tried both Firefox and IE with no luck.
I sent message to Ancestry. But got no reply.
I think what happened with me though was this.
I have it enabled to be logged in all the time so I don't have to remember my password... LoL
I then opened another 'tab' and tried accessing different pages of ancestry from saved favourites etc. but had no luck, so I logged out, when I tried to log in I got the message saying I was logged in on another computer etc. after several attempts and thinking i was getting my password wrong, I just closed the browser without logging out of anything. After that every time I tried to log in I kept getting that I was logged in on another computer.
I left it for a few hours, turned off PC and watched TV. When I came back to the PC it was ok again.
Pete