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This gets more bizarre.

Yesterday I tried a few dummy orders. The ones that didn't need a Folio No. got to the payment stage. The ones that needed one didn't get that far. I got the same contact administrator message. I tried the same ones today and they got to the payment stage.

I was then able to order the Will that I originally attempted to order.

As for receipts. I received an e-mail saying "order receipt". However you have to follow a link which then tells you to download the actual receipt to your device. The mind boggles.

Either someone is having a laugh that's got out of hand or someone's continued employment or sanity should be seriously questioned.

That is very interesting, Eric - thanks for sharing that! I'm glad that you were able to order the will you've been trying to get originally and it encourages me to think I might be able to get the one I tried weeks and weeks back (if I can remember which one it was  )

However, I'm not ordering anything until I get a reply about the one they claim to have delivered and haven't.

I daren't comment on the way this "upgrade" has been handled as I'm sure I would be breaking the site rules on appropriate user behaviour........

Quote from: AngelaR on Tuesday 22 February 22 12:13 GMT (UK)

The other annoying thing about the Ancestry declared numbers is that the figure given for "4th cousins or closer" actually, on inspection, appears to consist mainly of matches in the category of "4th to 6th cousin" when listed. 

Not sure what you mean on this - the number I get on the main DNA page (i.e. if I click DNA at the top) matches what I then see if I click the Shared DNA filter at the top and then select the '4th cousin or closer' button?

Sorry about the delay in replying to this, @melba_schmelba.

What I meant by my comment was that, if I click the '4th cousin or closer' button, as you say, I do indeed end up with my second and third cousins in there BUT, the majority of the matches listed  (i.e. all the ones below those) are described in their individual headings as "4th to 6th cousins" and I know from the few of these that I can actually identify, that many of them are actually 5th cousins.

I am puzzled as to why, when selecting 4th cousins or closer, the list clearly includes a majority who are certainly more distant than 4th cousin, and even declared by Ancestry to be so... 

Others will know more than me about the chemical bases into which you spit or whatever, but my understanding is that everything is pretty inert, so they shouldn't go off at all. Many people seem to hang onto these kits for years before using them (especially if they were given as a present).....

Online trees CAN be useful if they include someone you've never encountered before but only as a possible indicator for doing your own research. I find it is a useful starting place to assume that all on-line trees are wrong unless proved otherwise May be a wee bit cynical but avoids an awful lot of wasted time and effort....

my only dilema is whether to send some envelopes my mother licked and sealed in the 60 & 70s to be tested for her DNA or not

Is that a genuine possibility, Guy?