Mutiny on GenesReunited?

[suey]

Just nipped in to see if I had any new messages and found this

Dear members,

Many of our members find the message boards to be a useful way of discovering more about family history and provide a forum for members to assist each other’s research. Now here comes the boring bit…we need to draw everyone’s attention to the message board guidelines and remind you that members who do not follow the rules for the boards will be removed. Why? Because the behaviour of a minority of users who continue to ignore these rules means that our customer services team are spending all their time dealing with message board users, rather than helping members discover their family history. So regretfully we’ve decided to temporarily suspend new posts on the message boards to enable our customer services team to catch up with the genuine genealogy queries of our 5 million members.

The Genes Reunited Team

No wonder I can't get answers to my e.mails ie
Why can't I make changes to my tree?
Why am I not getting an e.mail to say I have a new contact message?
Why am I getting 'hot matches' for names which do not appear in my tree? 

I've had problems for over a month with GR sooooo in a fit of temper I've taken my tree off  the site

Suey


 
 

[kerryb]

Having briefly tried the message boards on GR and hated it, I'm glad that at last the customer services have at last decided to do something about it!

Thank goodness for Rootschat!

Kerry

[suttontrust]

Good for GR.  They're taking money to provide a service, not to deal with the lunacy of a few people.

[suey]

Thing is though it's been a long time coming - their clear up I mean, I used to pop in for a look round quite regularly but gave up over a year ago - how can they keep getting it so wrong!

Thank goodness for Rootschat!

  Here here Kerry

[subee]

My membership is still valid until Feb 2007!! Had a quick look today to see if anything had changed .....it's still rubbish!! I'm confused as to why I paid my subscription of nearly a tenner in Feb yet I still have to buy credits if I want to look at anything?!
I'm happy to pay but not over and over, at least with Ancestry it was a one off - although I now hear that's free too ... ( I never seem to find a bargain!!) 

I spend most of my time on here supposedly looking for rellies but just trawling and having a go at the caption comps and googly things!!  Much more fun and friendly too 

subee x

[suey]

Hi subee, I never seem to get in on the freebies either   Except for Rootschat that is; where everyone gives freely with everything, their knowledge, their laughter, fun and sometimes tears...this site is a one off, I've tried others but nothing comes close to Rootschat.

Suey

[suttontrust]

The real lesson is about the need for moderators.  We've watched the usenet group go down the tubes because it isn't moderated and gives space to endless childish wrangles and rudeness.  GR let the lunatics in and then had to waste time dealing with them.  Here on Rootschat the quick intervention of the mods (too quick at times perhaps?  ) keeps it all friendly and focussed.

[subee]

Yep you're right suttontrust - three cheers for the mods!! 

I wonder what I used to in the evenings before I discovered this site - it really is great! 

subee x

[patrish]

I think nearly everyone here thinks that also subee