Complete BMD Indexes Missing Pages ??

[DS]

Hello ambers.

You can possibly get it back by using System Restore if you have Windows XP.

DS

[ambers]

Hello DS,

I tried that a few times but it didn't work, although I do have XP.

An IT person said that Explorer 6 would have been automatically un-installed when I down loaded 7, and so the Restore would not have been able to find it.

Hopefully Ancestry will be aware of the problems and sort it out soon.

Ambers 

[DS]

Hello ambers.

I downloaded IE 7 two weeks ago and restored back to an earlier point and IE 6 is now back in use on my PC.

DS

[ambers]

Hi DS,

So much for IT experts 

I'll have another go when I pluck up courage, as I got into a bit of a mess after three attempts to retrieve it.
I have only just recovered from the experience.... not being IT minded

Regards Ambers

[DS]

Hello again ambers.

If you look back on your System Restore calendar by clicking on each date and reading what it says in the box to the right you should find an entry which indicates when IE 7 was installed.

When you have "plucked up enough courage" select a point earlier than that one and restore from there. With any luck you should then get IE 6 back.

DS

[DS]

Hi ambers.

Further to the above, you need to be mindful that each Restore operation puts your system back to the way it was at that particular time. If you have made any other system changes in the meanwhile, they will also be affected.

Also, after each Restore operation you should take a few minutes to check each of your security programs (anti virus, anti spy ware etc) for any updates that are available so that your protection is the most current.

DS

[ambers]

Hi DS,

Thanks for all the techy stuff , I wish I had realised all that at the time.

Thinking back, my Explorer6 vanished overnight and that's why I downloaded 7......maybe that's why Restore couldn't retrieve it.
I still think it's Ancestry job to be aware of this sort of thing , as I think there will be automatic  updates of Explorer 7  before long.

Ambers

[Magrat]

Hi,

I sometimes get the white pages and I have IE6.  Is it just me?

Magrat

[Koromo]

Good news for those who got the dreaded blank white pages.

Ancestry has fixed the coding on the problem pages (well, all the ones I had noted down), and now I can see them.

 
Koromo